As a woman I had concerns of being ripped off! However I appreciate Mr. McDonald's honest assessment, reasonable cost and quality of work done on my Cadillac. Even when another problem arose in the repair, he and his staff went above what I expected and didn't charge a dime more to resolve the issue. The affinity for their work is obvious by their extensive mechanical knowledge which isn't just about transmissions, but the whole health of a vehicle. APT has gained my trust and I'm looking forward to having another repair done with the shop in the near future.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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