I teach the principles of customer service as a component of my university course, and I plan to use my recent experiences with Advanced Automotive as a shining example of those principles. Bottomline: Excellent customer service and repair -- they have my business from this point forward.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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