First off, may I just start with the fact that I work at another dealership. I called around 6 o’clock (PS I am supposed to get off at 6 o’clock )To help a customer out And every person I talk to towards the end was super unhelpful even had two people hang up on me. the second person some Spanish-speaking guy really needs a reality check when I asked to talk to the finance manager because that’s who I was directed to , someone that Would be able to fix my problem. I was told that he was busy with a customer, so I said OK can you place me on hold and go get him tell him it’s urgent. Keep in mind it’s now 630. AFTER I call back for the fourth time the same Spanish-speaking guy then tells me The finance manager has gone home, so basically at this point in time I wasted the last 30 minutes talking to nobody because they couldn’t have just told me to call back tomorrow when he was there. Working at a dealership myself I know we’re not the best at picking up phones, but this was fucking Ridiculous
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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