I spoke with the receptionist about getting my cat repaired in the approved time allotted by the insurance company. The time was extended due to weather and the needed more time for the paint to dry. I was not notified so I called and I specifically asked the receptionist had the insurance company been notified. She stated yes and the time is approved and if I have any problems with the rental company call her. Well of course the insurance company billed me for the extended time. I contacted Acell and rental car company. The receptionist stated it is not their responsibility if the insurance company doesn’t pay. I asked her to reach out to the insurance and she said I could reach out. I can’t request the additional day that would need to come from Accell. I contacted the owner he stated he would take care of it. I called the rental car company and they reversed the charges pending payment from Accell. Acell didn’t pay and I was billed. I will never use this company again and will not recommend you.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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