I brought my car to Classic Collison on Dowling to have a minor scratch on my hood repaired. The red flags started to appear immediately. After they had my car for almost a week, I called to inquire about the progress. I was told another week, but he’d have someone call to give me a better update. Apparently, most of their paint department was on vacation. That is fine, but it makes no sense to make appointments if you don't have the staff.
The “repair” ended up taking one week. When I was picking it up, the employee told me it had a minor dust spot in the paint that should brush off, but they could buff it out if it bothered me. I came immediately home after getting my car and noticed it had bird poop on my front bumper. Upon wiping it off, I noticed significant damage to my bumper. I had just washed my car before dropping it off, and there wasn't any damage to it. Pictures uploaded to my insurance before also indicate zero damage; additionally, the “small dust spot” wasn’t where they pointed it out, and it was actually a large glob of spilled paint about the size of a pencil eraser.
I went back the following morning to talk to them. The employee and I looked at before and after pictures. You can clearly see in the insurance uploaded picture no damage, and the picture after they had possession of the car shows damage. The shop refused to admit they did it, but offered to fix the spilled paint on the hood they couldn't deny came from them and about 80% of the bumper damage that was scratch related. They refused to fix the piece that would need to be replaced. The estimator said he’d do the repairs himself in an hour. Why offer to repair anything if they didn’t feel they did the damage?
After my insurance company called them, they still refused to do the full repairs and denied causing it. Now, I am going to have to pay another deductible and take my car to another shop to correct the damaged they caused. Your vehicle should never leave the shop with more damage than it went in with.
Conclusion: Horrible customer service, poor paint job, and they damaged my vehicle
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The “repair” ended up taking one week. When I was picking it up, the employee told me it had a minor dust spot in the paint that should brush off, but they could buff it out if it bothered me. I came immediately home after getting my car and noticed it had bird poop on my front bumper. Upon wiping it off, I noticed significant damage to my bumper. I had just washed my car before dropping it off, and there wasn't any damage to it. Pictures uploaded to my insurance before also indicate zero damage; additionally, the “small dust spot” wasn’t where they pointed it out, and it was actually a large glob of spilled paint about the size of a pencil eraser.
I went back the following morning to talk to them. The employee and I looked at before and after pictures. You can clearly see in the insurance uploaded picture no damage, and the picture after they had possession of the car shows damage. The shop refused to admit they did it, but offered to fix the spilled paint on the hood they couldn't deny came from them and about 80% of the bumper damage that was scratch related. They refused to fix the piece that would need to be replaced. The estimator said he’d do the repairs himself in an hour. Why offer to repair anything if they didn’t feel they did the damage?
After my insurance company called them, they still refused to do the full repairs and denied causing it. Now, I am going to have to pay another deductible and take my car to another shop to correct the damaged they caused. Your vehicle should never leave the shop with more damage than it went in with.
Conclusion: Horrible customer service, poor paint job, and they damaged my vehicle