ABC Hyundai is your new Las Vegas, NV Hyundai Dealership! Our Service Department is fully equipped to handle all of your vehicle needs from basic oil changes to major engine repairs. Come see us today to see how we can help with your vehicle repair and maintenance needs. ABC Hyundai is your new Las Vegas, NV Hyundai Dealership! Our Service Department is fully equipped to handle all of your vehicle needs from basic oil changes to major engine repairs. Come see us today to see how we can help with your vehicle repair and maintenance needs.
That was the first problem. If the website does not update in real time, then the dealership should physically verify that a specific vehicle is actually available before telling a customer to come in. Otherwise, the customer is wasting time based on information the dealership itself has not confirmed.
ABC then said another one was coming from Georgia. We were told it was expected May 6 and would be ready May 8, so we placed a $2,000 deposit. I understand ABC does not control rail transport, shipping delays, or how quickly a high-demand vehicle moves. But they do control what they tell customers before taking money. If a date is only a loose estimate, that should be made very clear before a deposit is taken.
May 6 passed with no meaningful update. On May 8, the supposed pickup day, the vehicle was still in transit and apparently not expected until May 14. My wife had to chase updates while I was recovering from major spine surgery.
When we asked for our deposit back, management said I had to physically come in to “sign off,” but gave no clear reason why, even though the deposit was paid by card and the refund request was made in writing. They knew I had just had spine surgery and still offered no practical accommodation.
The salesperson then became defensive. He repeated that it was a hot, in-demand car, said he could sell it in half an hour, and warned that “making demands” would not get results. Asking for my own $2,000 deposit back after the represented timing failed is not a demand. It is a basic customer request.
This is a warning to buyers: do not rely on website inventory, verbal availability, arrival dates, or deposit terms unless everything is confirmed clearly in writing. Confirm the exact VIN, interior, arrival status, pickup timing, refund process, and whether they will require any in-person signatures before you put money down.
ABC may respond by saying they did everything they could, that transportation delays are outside their control, that the vehicle was never guaranteed by a specific date, or that I was making demands. That does not address the actual issue.
The issue is that we were first told a vehicle was on the lot when it was not. Then we placed a $2,000 deposit based on an expected arrival and pickup window that did not happen. Then we had to chase updates. Then, when we asked for the deposit back, I was told I had to physically come in after major spine surgery without a clear explanation why.
That is not irrational. That is exactly the kind of thing other customers should know before placing a deposit.
All of this could have been avoided with basic transparency: real-time verification before asking customers to drive in, clear language around uncertain arrival dates, upfront disclosure of refund requirements, and a practical accommodation when a customer who just had surgery asks for their own money back. Instead, the experience became poor verification, poor communication, poor refund handling, and unnecessary defensiveness once questioned.