I took in my car beginning of November for a simple diagnostic and oil change which was THE WORST mistake I could've made.
For 1: they took almost 2 weeks to give me a diagnosis and I constantly had to call and ask about my car because no one was calling to keep me updated.
2: after the diagnosis of me needing a new transmission, they contacted my warranty company without my consent and began the paperwork. When I tried to take my car out for this reason and the lack of communication, they insisted that I leave my car because if I were to take it, the warranty company would think it was fraud and wouldn't fix my car at another shop so I felt like I had no choice.
3: it took about a month for me to get my car back and a few days later, the car started having problems again. I took it back and they "fixed" something in my oil system and said they would only charge me for the oil change (which I had already paid for once before) because they didn't want to put on any paperwork that this job was being done because I would "need a new engine soon" and they wanted to make sure the warranty company had no reason to deny my engine change which I found very fishy.
End of story: my perfectly great car which I've had for 6 years, had only 100k miles on it, and NEVER had a mechanical issue has now been sitting in my driveway for over a month with the diagnosis of TWO different mechanical shops who state my car is in need of an engine AND that they believe no transmission was ever changed.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I took in my car beginning of November for a simple diagnostic and oil change which was THE WORST mistake I could've made.
For 1: they took almost 2 weeks to give me a diagnosis and I constantly had to call and ask about my car because no one was calling to keep me updated.
2: after the diagnosis of me needing a new transmission, they contacted my warranty company without my consent and began the paperwork. When I tried to take my car out for this reason and the lack of communication, they insisted that I leave my car because if I were to take it, the warranty company would think it was fraud and wouldn't fix my car at another shop so I felt like I had no choice.
3: it took about a month for me to get my car back and a few days later, the car started having problems again. I took it back and they "fixed" something in my oil system and said they would only charge me for the oil change (which I had already paid for once before) because they didn't want to put on any paperwork that this job was being done because I would "need a new engine soon" and they wanted to make sure the warranty company had no reason to deny my engine change which I found very fishy.
End of story: my perfectly great car which I've had for 6 years, had only 100k miles on it, and NEVER had a mechanical issue has now been sitting in my driveway for over a month with the diagnosis of TWO different mechanical shops who state my car is in need of an engine AND that they believe no transmission was ever changed.
Please don't trust them with your car. ?