I was involved in a major accident with my RV and truck in may of 2020 in Texas. A close friend of mine who works in the auto body industry in Reno committed to fixing my truck and recommended A1body shop to fix the RV.
I called A1 and spoke to Al. I thoroughly explained our situation and location. Al took down all of my information and said they could definitely fix me up so he made an appointment for me to bring the RV in to start the process. I brought my RV in on 6/22 at 10am and Al held it until 5pm that afternoon to inspect, take notes and pictures. When I picked the RV up Al told me that he would call in a couple days once he finished the estimate. 5 days later and no word I called Al and left a message. 4 days after my message and still no word I called again and spoke to Al. Al rushed me off the phone and told me he would call me back when the estimate was done. 2 weeks after my RV was inspected by the shop my insurance company started to call Al - they left 3 messages and never received one call back. 3 weeks after my initial appointment and no phone call from Al I decided I would be taking my RV somewhere else. I never once received a phone call from this body shop after driving half way across the country to this specific shop. 5 weeks later I spoke to a manager and he apologized and said Al just got overwhelmed with the amount of work he had - this does not excuse the lack of a phone call and explanation to me over the prior 5 weeks.
I would highly recommend anyone stay away from this shop or at the least from the disrespectful Al.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I called A1 and spoke to Al. I thoroughly explained our situation and location. Al took down all of my information and said they could definitely fix me up so he made an appointment for me to bring the RV in to start the process. I brought my RV in on 6/22 at 10am and Al held it until 5pm that afternoon to inspect, take notes and pictures. When I picked the RV up Al told me that he would call in a couple days once he finished the estimate. 5 days later and no word I called Al and left a message. 4 days after my message and still no word I called again and spoke to Al. Al rushed me off the phone and told me he would call me back when the estimate was done. 2 weeks after my RV was inspected by the shop my insurance company started to call Al - they left 3 messages and never received one call back. 3 weeks after my initial appointment and no phone call from Al I decided I would be taking my RV somewhere else. I never once received a phone call from this body shop after driving half way across the country to this specific shop. 5 weeks later I spoke to a manager and he apologized and said Al just got overwhelmed with the amount of work he had - this does not excuse the lack of a phone call and explanation to me over the prior 5 weeks.
I would highly recommend anyone stay away from this shop or at the least from the disrespectful Al.