Bought a car from them on the 5th of September with an inspection sticker only to have a leaking gas filler neck and broken e-brake line by the 9th. Came to their shop the 13th and was told to come back when they had the parts. Messaged them like 4-5 times to ask for updates on the parts and still no updates. This went as far as the 6th of October. Oil filter gasket started leaking on the 8th and I dropped it off that Friday at their shop. Waited 13 days for it and finally got a message on Thursday that it was done. Went up there and drove it 10 minutes down the road and there was a Cylinder 5 Misfire that made the car ride like shit. Turned around and immediately brought it back to them. They said they would hopefully look at it that day. I messaged them at around 5 to see if they had checked out the car yet and he said he won't have time till Friday afternoon to check it out. Messaged them twice the next day, once at 1:40, he didn't answer, so I messaged him again at 5 and he said he didn't have time until Monday afternoon. They made me drive up to pick up a car that was broken and they 'didnt have the time' to look at it'
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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