Firstly, Andrew at the dealership is an excellent salesman and deserves more than 5 stars for his customer service. He was able to give me a good deal on my Hyundai Elantra 2021. My wife and I were in the middle of transitioning between states and buying a car that fit our budget but was also fully functional was important to us - the Hyundai Elantra 2021 was exactly that. Andrew was prompt, kind and accommodating to us and thoroughly explained everything, while also making the process of buying a car quick and easy. Customer service means a lot to us and Andrew was great at that. I'd definitely refer him to my friends and family who are looking to buy a car and most certainly would come back if I need to
I did not give it one star that was a mistake. If you read the review I gave it 5 stars
Recomendado
Reseña Original
06/28/2021
Categoría: Sales
Great place
Great people and service come visit
Recomendado
ZACHARY L. de Star Hyundai respondió el 06/29/2021 06:07 AM
Hi Louis I think based on your responses it looks liek you had a great experience but the one star indicates we were terrible. If you believe we provided you with exceptional service please rescore us as a 5.
Andrew the salesman and Simon the manager went above and beyond during our whole process. They made us feel comfortable and were so patient with us from the moment we stepped into the dealership to the moment we drove off the lot with our new car. The staff here are super attentive and very very friendly! Definitely recommend anyone looking to purchase or lease a vehicle from them.
If your in the market for a new vehicle, have a look at Hyundai, I recently leased a sonata, I did the painless deal with Mark Stechel at Star Hyundai in bayside NY. Great decision!!
I was happy with the trade in that we received. I love the new car and color and features. This new hyndai sonata makes my life much easier.
Thank you Andrew.
Star Hyundai is a superb car dealership. The sales agent, manager even receptionist were all attentive and inviting. They made us feel comfortable and appreciated. They have set the standards very high and I wouldn’t expect anything less going forward.
When you go to this dealership ask for Philip Robinson ?. Philip was very helpful. He will make sure you get the vehicle ? you came to purchase. Philip wanted to make sure, I was happy and content with the vehicle I specifically wanted. But the best part of my purchase was that Philip went above and beyond to make sure I got the best DEAL!!! Thank you, Philip and Hyundai!!
Zach Lintz and Philip Robinson are knowledgeable and professional about the car sale process. They go the extra mile to make the car buying experience painless! I was done with the entire process in a little over 2 hours. Thank you gentlemen.
Appointment was made to pick up my car. I had to call my own insurance agent and hotline to set everything up when I got there bc these were not done when clearly it was supposed to be. My insurance agent already called me
HOURS prior to send these over to them. Sales did NOT know how to open files. I have pretty high patience but after 2 hours, I was livid. Had to wait over 2 hours. Waited FORVER for finance manager. I said from the BEGINNING my down payment will include my first month but lo & behold, they said it was not when it was time to sign AFTER WAITING TWO HOURS after dealing with insurance company to get insurances send my over & open files on MY OWN. No apologies. By then, I was so fed up I said whatever, just swipe my card so I can leave. Everyone walking by and just kept ignoring me even though I was visibly beyond frustrated. Sales was not familiar with car features. DIDNT even have carpeted floor mats, arent these STANDARD? Exterior has sticky dirty residue all over the place (I’m assuming from stickers). Seats were discombobulated.This is my 3rd lease from different companies & first time at Hyundai & the WORST experience I’ve ever had. I couldn’t even enjoy my car my first night driving. I just wanted to get home. I will not be leasing from Hyundai, or at least from this location again. 3 years cannot come fast enough.
wanted to look at the new 2021 santa fe. Came into star hyundai because I checked their vehicle stock online and they had a bunch in stock. when in and Tommy the sales person greeted me and had me check out the new santa fe. loved the car and told him I wanted to lease it. He gave me an awsome deal and I made the purchase that day. I was busy so I couldn't take the car the same day so they held it for me the next day. Tommy was a funny guy. good personality. will come back to lease my next car with him.
I really don’t have much to say. I understand we’re all under COVID protocols these days, so dealership comfort won’t be what it was. My experience with my local Hyundai dealership is nothing but positive, and has been for the past decade that I’ve been returning to it. I pretty much only deal with one salesman, and I’ve always been taking care of very well. And this current trip was no different. Got a 2020 Elantra at a good deal, so no complaints. And I’m sure I’ll return there for my next purchase.I would mention names, and location, but don’t know if it’s appropriate.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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