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SureCritic / Concesionario Hyundai / St. Charles Hyundai / TYLER RODRIGUEZ
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TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(401 reviews)
78

Reseñas de TYLER RODRIGUEZ

BE
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Brittany E.
O Fallon, MO
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Amazing as usual
I have had amazing service with St. Charles Hyundai for years and as usual it was no different this time around.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/30/2019 07:26 AM

Thanks for the great comments and survey! We hope to continue or service to you and your vehicle hope to see you soon for your next scheduled appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
SA
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Sarah A.
Warrenton, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Amazing service as always!
Efficient and friendly as always!
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/30/2019 07:26 AM

Thanks for the great five star survey! Hope to see you soon for your next scheduled maintanance!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
JP
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Jim P.
Saint Charles, MO
2018 Hyundai Tucson
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/22/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Service was good but a little cumbersome to make an appointment
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/30/2019 07:27 AM

Thanks for the survey we apologize about the inconvenience of the maintanance reminder not being reset we intend to make sure all reminders are reset for all customers. Hope to see you soon for your next scheduled maintanance. 

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
NA
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Nicholes A.
O Fallon, MO
2018 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
NA
NA
No Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/30/2019 07:29 AM

Thank you for the survey, we do apologzie about recent experience with service. To better ourselves in service we intend to make sure we go over any presigned paperwork with everything the customer is prepared to receive for service.

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
JK
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John K.
O'Fallon, MO
2018 Hyundai Ioniq Hybr
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/22/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
My Ionic
Friendly, knowledgeable team. Very clean.
Drive in to service desk.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/23/2019 06:18 AM

Thank you for the five star survey! We hope to see you soon for your next scheduled maintanance!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
KT
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Kelly T.
Winfield, MO
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Took care of my car
Was informed the car needed new tires, they didn't have enough in stock and gave me a loaner car
Recomendado
Brad D. de St. Charles Hyundai respondió el 05/22/2019 03:01 PM

Thank you for the great five star survey on your recent service with our dealership. we hope to see you soon! 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
JS
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Jerie S.
Saint Peters, MO
2013 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
05/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Inspection not completed fully
Apparently you have to check to make sure the work you scheduled was completed
No Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/30/2019 07:30 AM

Thank you for the survey and we do apologize for the inconvenience involved with your service at St. Charles Hyundai, we hope to make your next scheduled appointment a better experience for you and your vheicle. 

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
Cliente verificado
Wentzville, MO
2018 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service email
I received an (what seemed to be a sincere) email about my recent service for my newly purchased Hyundai Tucson. After replying with my concerns twice, I never received a response. I am an happy Hyundai owner and the bar has risen high from past experiences. Please do not drop the ball!
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 05/30/2019 07:35 AM

Thank your for the feedback regarding your service visit. We will be in contact to answer any questions you have regarding your vehicle. We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
Cliente verificado
O Fallon, MO
2017 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Thorough, quick and professional
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/17/2019 06:18 AM

Thank you for the great five star survey! We appreciate your business with us here at St. Charles Hyundai.

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
KB
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Kathryn B.
O Fallon, MO
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
As akways the service wes great.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/14/2019 06:01 AM

Thank you for the great five star survey! We hope to see you soon for your next scheduled maintanance.

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
MN
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Mary N.
Winfield, MO
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
I love st Charles Hyundai they did everything they possibly could to put me in a new car when I had to trade my old Hyundai in because of a problem with the panoramic sunroof. I didn't think I would be able to get a newer car much less a brand new one but they made it happen. The sales people and financial people are awesome.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/14/2019 06:01 AM

Thank you for the great five star survey!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
Cliente verificado
Chesterfield, MO
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent service .
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 05/06/2019 05:03 AM

Thanks for the great five star survey! We hope to see you soon for your next scheduled appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
JF
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John F.
Saint Peters, MO
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
x
x
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 04/29/2019 06:11 AM

Thanks for the 5 star review! We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
VD
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Valerie D.
O Fallon, MO
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
val d.
Always polite and willing to answer questions
Car returned on time
Always add that extra by cleaning windows or washing car
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 04/25/2019 09:33 AM

Thanks for the great review about your recent service experince with our Express Service team. We look forward to your next visit!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
RM
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Richard M.
Saint Peters, MO
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always great service!
I have been going to St. Charles Hyundai for about 8 years. It's always remained my go to service center for a reason. Great service!
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 04/25/2019 09:35 AM

Its a pleasure to be your "go to" service center. Thanks for the great review!

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
Cliente verificado
Saint Peters, MO
2018 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/23/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great for Sales, Not Great for Service
Overall my sales process was great.
Service has been frustrating. Advisors do not greet you at your vehicle, they allow other customers to jump before you in the service drive because of it... every person I have talked to seems pretty clueless when you ask a question and you get a lot of "um's" and "uh's" for something as simple as asking what recall work was done to your car. I will not be returning. No one I know will be returning because I have definitely voiced my annoyances with this dealership.
No Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 04/25/2019 09:31 AM

Thank you for the feedback regarding your recent service visit. Your perspective is important information in creating the best customer experience. We appreciate your business.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
RP
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Ralph P.
O'Fallon, MO
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/14/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always someone there when I arrive.
You pull up, get out, then it seems done in no time. They have tv, water, coffee and magazines, etc. while waiting.
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 04/15/2019 02:20 PM

Thank you for the great survey! Hope to see you soon for your next scheduled maintanance appointment!

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
Cliente verificado
Missouri
2014 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall work
Seems to have a lot of recalls though I live my car
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 04/24/2019 01:34 PM

Thank you for the feedback. Recalls and Campaigns are put in place to keep your vehicle safe and in top running condition. Even if there are several services to perform, its always best to have them completed. We will always check and make you are aware of any of these services that apply to your vehicle. Thanks for coming to St Charles Hyundai for your vehicles service needs. We look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
SB
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Steve B.
St. Peters, MO
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Had my appointment set up and they took care of everything I needed, advisor was courteous and explained it all
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 04/13/2019 08:09 AM

Thank you for the great five star survey! See you soon for your next scheduled appointment!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
FA
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Frank A.
O'Fallon, MO
2003 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, and completed work in timely manner
Completed work in timely manner
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 04/12/2019 08:24 AM

Thanks for the great survey! We appreciate you bringing in your vehicle into St. Charles Hyundai for us to service your vehicle!

Empleados con los que trabajó
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TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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