SR

STEVE RISLEY

Hyundai of St. Augustine

Calificación General

4.8

(603 reviews)

88

Reseñas de STEVE RISLEY

TT

TRAVIS T.

St. Augustine, FL

2008 Hyundai Veracruz

06/28/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

THE BEST THERE IS, PERIOD!

Fast, courteous, even showing me service (cabin filter) that did not need replacing. Car dealers just don't do that...except St. Augustine Hyundai. Joe King, Sheryl, Debbie and all the mechanics are top flight. I just did their survey and my only lament was not being able to give them 11's. It's just above and beyond service.
And yes, I'm buying another Hyundai. Car is great, but the service is even better.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/30/2014 06:06 AM

Our service team appreciates the kind words and candid feedback. It is truely a pleasure having you in our Hyundai of St. Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

RZ

RICHARD Z.

Fleming Island, FL

2012 Hyundai Sonata

06/20/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Fast Service

No appointment but still able to work me quickly in. Fair price with excellent service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/23/2014 06:04 AM

Thank you for the kind words. We appreciate your loyalty to Hyundai of St. Augustine. Our service team knows how important your time is and we are continuously working to make sure we can get you in and out quickly.

Sincerely,

Service Team

Hyundai of St. Augustine

Empleados con los que trabajó

JE

JOHN E.

St. Augustine, FL

2013 Hyundai Tucson

06/20/2014

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service completed in a timely manner

Service department was fast and courteous. Car was washed and vacuumed, looked like it was detailed.. Good job

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/20/2014 12:02 PM

We appreciate your kind words and loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

DH

DANIEL H.

Ponte Vedra Beach, FL

2012 Hyundai Genesis

06/10/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I receive true service when I bring my car in.

I really appreciate the friendly service Debbie provides each and every time I bring my Genesis in for service. She never fails to respond.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/10/2014 08:53 AM

Thank you for the kind words and your loyalty to Hyundai of St.Augustine. Debbie takes great pride in providing all of her guests with excellent service.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

EG

ERNEST G.

Crescent City, FL

2013 Hyundai Elantra

06/04/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick and thorough service

Better than the normal, run of the mill service experience. Definitely would recommend it to my friends.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/04/2014 08:47 AM

Mr. Gentry,

Thank you for your kind remarks and your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

JJ

JOSEPH J.

St. Augustine, FL

2014 Hyundai Elantra

06/04/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

As good as it gets

This dealership is top notch for both service and sales. It's the best I've experienced in the whole area.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/04/2014 06:42 AM

Mr, Johnson,

Thank you for your kind words and loyalty to Hyundai of St Augustine. Our staff appreciates the feedback.

Sincerley,
Service and Sales
Hyundai of St Augustine

Empleados con los que trabajó

PF

PATRICIA F.

St. Augustine, FL

2012 Hyundai Elantra

05/23/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Punctuality and great attitude

Great staff and they know what they are doing. They are punctual and pleasant.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/23/2014 08:12 PM

Thank you for your kind words and we appreciate your loyalty to Hyundai of St Augustine. Our staff prides themselves on exceeding expectations.

Sincerely,
Hyundai of St. Augustine
Service Team

Empleados con los que trabajó

CW

CRAIG W.

2013 Hyundai Sonata

05/20/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Outstanding Service and Hospitality

Needed oil change. Drove in. Greeted by Deb and received full service instantly. A very excellent visit.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/20/2014 07:18 AM

Thank you for the kind words. Debbie takes great pride in doing her job and appreciates the acknowledgement.

Sincerely,
Hyundai of St Augustine
Service Team

Empleados con los que trabajó

SS

SANDRA S.

Elkton, FL

2008 Hyundai Elantra

ReScore Reseña™

05/06/2014

Cliente Verificado

Categoría: Service

happy camper

after my bad review last week, Joe King the service manager called me and appologized and told me he was going to refund the price of the oil change and waS GOING TO GIVE COMPENSATION FOR MY TIME. WHAT A GREAT CUSTOMER SERVISE THAT WAS.

Recomendado

Empleados con los que trabajó

LM

LLOYD M.

Jacksonville, FL

2014 Hyundai Sonata

05/03/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

auto maint.

they did a good job for my 1st oil change

Recomendado

ANDREW M D. de Hyundai of St. Augustine respondió el 05/04/2014 05:43 AM

Thank you for the kind words and candid feedback. Please let us know if there is anything we can do to improve your experience on your next visit. Thank you for your loyalty to Hyundai of St Augustine

best regards,
Andrew DiFeo
owner/GM

Empleados con los que trabajó

SS

SANDRA S.

Elkton, FL

2008 Hyundai Elantra

ReScore Reseña™

05/06/2014

Cliente Verificado

Categoría: Service

happy camper

after my bad review last week, Joe King the service manager called me and appologized and told me he was going to refund the price of the oil change and waS GOING TO GIVE COMPENSATION FOR MY TIME. WHAT A GREAT CUSTOMER SERVISE THAT WAS.

Recomendado

Reseña Original

05/01/2014

Tipo de Servicio: Maintenance

Categoría: Service

bad time at hyundai

took over two hours just to get an oil change

No Recomendado

ANDREW M D. de Hyundai of St. Augustine respondió el 05/02/2014 04:42 AM

We sincerely apologize for the long wait time for your oil change. With our increased growth , we are experience some growing pains as we continue to staff up our service department to meet consumer demand. Thank you for the feedback as it is the only way we can hope to improve our organization. As a gesture of goodwill, I would like to reimburse you for your oil change as well as send you an additional $50 to compensate you for your time. My service director, Joe King, will be in contact with you.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

ANDREW M D. de Hyundai of St. Augustine respondió el 05/07/2014 05:58 AM

Sanra, we are glad to hear that Joe King addressed your concerns. We are sorry we didn't meet your expectations on your service, but appreciate your understanding and allowing us to a second chance. We sincerely appreciate your loyalty, and are working hard at reducing the wait time of our guests for all services as we grow.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Empleados con los que trabajó

LC

LISA C.

St. Augustine, FL

2013 Hyundai Elantra

03/26/2014

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast and courteous.

Service tech was knowledgeable and thorough.

Recomendado

ANDREW M D. de Hyundai of St. Augustine respondió el 03/27/2014 04:56 AM

Thank you for the kind words and candid feedback, we sincerely appreciate your loyalty to the Hyundai of St. Augustine brand.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Empleados con los que trabajó

MS

MARTY S.

Jacksonville, FL

2013 Hyundai Genesis

12/25/2013

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Repair was as advertised and below the quote

Needed to have a tire replaced and while they did not have it in stock they promised it within 2 business days. They called on the day promised and the repair was accomplished at less than the price they had quoted me. The service was courtious, prompt, complete and returned my car with a complimentary wash. Outstanding customer service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/26/2013 06:03 AM

Thank you for your kind words. Our service team appreciates the recognition and your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team

Empleados con los que trabajó

FG

FREDRIC G.

Ormond Beach, FL

2009 Hyundai Genesis

12/13/2013

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Efficiency

Service is timely, service writers are always friendly and courteous, repairs are always done on time and correctly.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/13/2013 01:27 PM

We sincerely appreciate your kind words. Our staff enjoys hearing how they are doing. Happy Holidays to you and your family from all of us at Hyundai of St. Augustine.

Empleados con los que trabajó

DM

DIANE M.

St. Augustine, FL

2013 Hyundai Azera

12/12/2013

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service

I was very happy with the salesman that sold me the car, Rosevelt, and very pleased with the first service on my AZERA

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/13/2013 05:41 AM

Thank you and welcome to our Hyundai of St.Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó

DB

DIANA B.

Palm Coast, FL

2010 Hyundai Tucson

12/06/2013

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The quick service and great staff. Rate it a 5

Great service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/06/2013 06:02 AM

Diana,

Debbie and the staff greatly appreciate the praise. They understand customer service is our top priority. Thank you for your loyalty to Hyundai of St Augustine.

Sincerely,

Service Team

Empleados con los que trabajó

DE

DWIGHT E.

Ponte Vedra Beach, FL

2013 Hyundai Genesis

11/12/2013

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best Dealership

Friendly, courteous, quick and thorough!!!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/12/2013 05:37 AM

Thank you for the kind words and welcome to our dealership. Our staff takes great pride in meeting and exceeding our guests expectations.

Sincerely,
Service Team
Hyundai of St Augustine

Empleados con los que trabajó

MG

MOLLY G.

St. Augustine, FL

2012 Hyundai Elantra

10/08/2013

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Everyone is helpful and knowledgeable.

Great place to go for quality workmanship and reliability.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/11/2013 08:11 AM

Thank you for the kind words. We sincerely appreciate you and your loyalty. As always, it was a pleasure to see you. If I may ever be of assistance, please feel free to contact me.

Best Regards,
Joe King
Service Director
Hyundai of St Augustine

Empleados con los que trabajó

PK

PAUL K.

Palm Coast, FL

2010 Hyundai Santa Fe

10/03/2013

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

They do a great job of servicing my vehicle!

Very Good Service, fair price, clean environment and friendly competent staff!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/04/2013 08:57 AM

Mr. Kelly,

Thank you for taking the time to let us know how we are doing. We appreciate your kind words and loyalty to our dealership.

Best Regards,
Joe King

Empleados con los que trabajó

WM

WARREN M.

St. Augustine, FL

2009 Hyundai Genesis

07/25/2013

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

standard service

I have every confidence that my car will be taken care of in a professional manner.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/26/2013 05:33 AM

Thank you for your kind words and loyalty to our dealership. We are always looking to improve our guests expectations and we are excited to annouce the launching our new Car Care Express Services.

Empleados con los que trabajó

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