MATT AUSTIN

Thank you for the 5 star survey Arthur. Please dont hesitate to call us with any concerns with your vehicle.

Betty

It is always a pleasure to serve you.

Thank you for giving us the opportunity to service your vehicle. Please don't hesitate to contact us if you have any questions at all.

THank you for the business.

Edward

Just wanted to tell you that we appreciate the opportunity to service your vehicle. We look forward to seeing you again in the near future.

Thank you for business.

Thanks for the great survey Paul.

Ricky

Thanks for the 5 star survey.

Thank you for the wonderful words.

Thank you for the 5 star survey.

Thank you for the 5 star survey.

We are so glad we were able to help and get you back on the road in a timely manner.

Thank you very much for the 5 star survey.

Thank you for the survey.

Mr. Bannaga

The process is the same for all of our customers. We charge a diagnosis fee to determine what is wrong with a vehicle when a vehicle is over 5 years and over 60 thousand miles. A diagnosis for a concern with a vehicle is very different than a multi point inspection. A multi point inspection is free when your vehicle is serviced with us, it is a visual inspection for example, Brakes, lights, oil leaks. Toyota and other manufacturers do not diagnose a vehicle for free. The diagnosis fee pays for the technicians time for figuring out what is wrong with a vehicle if you decline to repair the vehicle and it is not covered under the manufacture warranty. For example if you have a check engine light on and your vehicle is over 60 thousand miles , that would be considered a diagnosis and we would ask you for a diag fee. If we determine the issue is covered under warranty you would not be charged anything. If we determine the issue is not covered under warranty and you chose to pay to have it fixed , you would only be charged to repair the vehicle. If you decline to have it fixed than you would pay the diagnosis fee and that covers the technician for his time. Hopefully i have been able to clarify the differences. If you have any questions at all please feel free to contact me and we can discuss . I am more than happy to help you with your vehicle issues.

Thank you for the 5 star survey.

Thank you

Thank you for the 5 star survey.

Thank you for the 5 star survey.

Mr. Wass

We service what you ask. If you brought your vehicle in for recalls only, then we will only do recalls. When your advisor goes over any recommendations with you , the low tire light should have been discussed and addressed. Often times there is a sensor issue and just putting air in a tire does not resolve the issue. Your advisor is there to serve you, and if you have any questions or concern please feel free to discuss with him. I apologize your advisor Matt Austin did not recognize you , he averages around 25 customers a day. I will make sure i discuss your experience with him so that it will not happen again.