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SureCritic / Concesionario Hyundai / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1003 reviews)
80

Reseñas de MATT AUSTIN

TM
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Teresa M.
Pelham, AL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Staff
The staff was helpful and friendly and listened openly to me.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/16/2016 07:49 AM

Great ! We are here for you. Don't hesitate to voice any concerns you may have . We want our customers comfortable with us.

Empleados con los que trabajó
MA
MATT AUSTIN
Cliente verificado
Birmingham, AL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The
Excellent service, clear communication
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/16/2016 07:47 AM

Thank you.

Empleados con los que trabajó
MA
MATT AUSTIN
JB
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Jane B.
Hoover, AL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service!
I have been servicing my car at Tameron Hyundai for 6 years now, and have always been delighted with the service. Keep up the great work!
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/16/2016 07:46 AM

Wonderful.. Thank you for the business.

Empleados con los que trabajó
MA
MATT AUSTIN
SC
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Sarah C.
Alabaster, AL
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly and fast
the staff is very friendly and had the oil changed very quick
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/16/2016 07:36 AM

Thank you Mrs. Coker, for taking the time to fill out our survey and giving us the opportunity to service your vehicle.

Empleados con los que trabajó
MA
MATT AUSTIN
Cliente verificado
Odenville, AL
2011 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They take time to answer your questions.
Yes
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/14/2016 06:02 AM

Great.

Empleados con los que trabajó
MA
MATT AUSTIN
BC
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Barry C.
Montevallo, AL
2010 HYUNDAI GENESIS
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2016
cliente verificadoCliente Verificado
Categoría: Service
All about customer service
I took my Genisis Coupe in for the 110,000 service. I had questions about the quote I had been given for this major service on my previous visit because the quote seemed out of line and had included some things I had already had done recently. The service rep went over everything with me and agreeably made the necessary adjustments to the quote reducing the service charge. Because of the misunderstanding I received my car back freshly washed.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/11/2016 06:25 AM

Thank you so much for the wonderful survey. We greatly appreciate your business.

Empleados con los que trabajó
MA
MATT AUSTIN
OC
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Ocie C.
Fairfield, AL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Just a basic oil change ?
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/10/2016 08:37 AM

Always a pleasure Mr. Carlisle.

Empleados con los que trabajó
MA
MATT AUSTIN
CB
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Cecelia B.
Birmingham, AL
2007 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/04/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly personnel
standard service
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/04/2016 09:13 AM

Thank you for your business Mrs. Bailey.

Empleados con los que trabajó
MA
MATT AUSTIN
HW
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Herbert W.
Selma, AL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
?
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/03/2016 12:53 PM

Thank you.

Empleados con los que trabajó
MA
MATT AUSTIN
Cliente verificado
Birmingham, AL
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
My Review
Nice joint.
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/02/2016 02:36 PM

Thank you.

Empleados con los que trabajó
MA
MATT AUSTIN
Cliente verificado
Mc Calla, AL
2012 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Warranty
Usually your company does a great job with service but now that my car as a transmission problem I'm getting the run around. All
Of my maintenance is done at the dealership.
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/01/2016 06:34 AM

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JB
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JOSEPH B.
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and fair prices
They do just what is needed and do not over sell.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/31/2016 01:42 PM

Mr. Billmeier
Just wanted to say thank you for the kind words and the 5 star survey. You have always been a pleasure to work with. It is a blessing to have you as one of my customers.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JS
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Joseph S.
Clanton, AL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Helpful
The works are super friendly and helpful
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/31/2016 05:49 AM

Thank you .

Empleados con los que trabajó
MA
MATT AUSTIN
RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/27/2016
cliente verificadoCliente Verificado
Categoría: Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
No Recomendado
Empleados con los que trabajó
MA
MATT AUSTIN
VS
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Vicki S.
Birmingham, AL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/20/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service rendered
Person who talked to me about car was very knowledgeable but spoke so I could understand what he was saying. What will need to be seen about soon was not pushed on me as urgent. Everyone was extra courteous and asked several times while I waited if they could do anything for me. Above all, maintenance complete!!!
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/21/2016 07:01 AM

Great... Thank you for the wonderful comments on the survey.

Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
KL
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Kendrice L.
Hoover, AL
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional courteous and timely
Associate took the time to listen to my situation. Due to a blow-out the previous day, we needed not 1 but 2 new tires. When the associate found out he wouldn't be able to match my tires, he allowed me to purchase the tires from another place and they would still mount them.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/20/2016 10:33 AM

Thank you for the wonderful comments.

Empleados con los que trabajó
MA
MATT AUSTIN
JD
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Johnnie D.
Northport, AL
2007 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/19/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Trusted
Trusted
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/19/2016 02:32 PM

Thank you for the 5 star survey Mr. Driggers. We greatly appreciate the wonderful feedback.

Empleados con los que trabajó
MA
MATT AUSTIN
RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Reseña™
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/27/2016
cliente verificadoCliente Verificado
Categoría: Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
No Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/19/2016
Tipo de Servicio: Maintenance
Categoría: Service
Oil change went badly
Didn't use synthetic that was on the car history, and didn't ask either. Was told that the other issue I brought in was because I purchased the wrong car and that is just how things are. (Features that are usually standard on most vehicles turn off, when you turn off blue link.)
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/19/2016 12:03 PM

Mr. Stearns

I thank you for taking the time to speak with me today about your last service experience with us. I can assure you that I will make you happy. I value you as my customer and will make it a point to address any concerns you may have. I look forward to seeing you at our scheduled time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

JOE B., Service Manager de Tameron Hyundai respondió el 10/24/2016 05:48 AM

Mr. Stearns
I have sent you a rescore request for concern resolution. Hopefully , since I have addressed your concerns , you can give me a 5 star response. I would greatly appreciate your feedback. If you have any questions or concerns , feel free to reach out to me.

Sincerely
Joe Bajalia AL030

Empleados con los que trabajó
MA
MATT AUSTIN
PN
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Paul N.
Birmingham, AL
2014 Hyundai Sonata Hyb
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/14/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The customer service is awesome.
Matt in the service department is awesome! Thanks for your great customer service.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/15/2016 01:06 PM

Matt is an asset to our service department. We are truly blessed to have him with us. Thank you for the great survey.

Empleados con los que trabajó
MA
MATT AUSTIN
LF
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Lee F.
Hoover, AL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/12/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Nice place and people!
Good experience at Tameron. Problem was handled nicely and everyone there was nice and kind. The area was very neat and clean and they had food and drinks in the waiting area.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/13/2016 05:42 AM

Thank you for the survey.

Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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