LR

Larry Rosecrants

Hyundai of Wesley Chapel

Calificación General

4.9

(187 reviews)

88

Reseñas de Larry Rosecrants

Cliente verificado

Tampa, FL

2018 Hyundai Elantra

ReScore Reseña™

10/26/2021

Cliente Verificado

8

Categoría: Service

Giving this place another chance

Thanks!

Reseña Original

10/14/2021

Tipo de Servicio: Maintenance

5

Categoría: Service

Not informed about all services and inspection

Hoping it gets solved, Wesley Chapel team... you know. Thanks :)

PAIGE P. de Hyundai of Wesley Chapel respondió el 10/15/2021 05:46 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

JE

Joseph E.

Zephyrhills, FL

2022 Hyundai Venue

10/12/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Car purchase. Everything good . No complaints. Ron was great.

Ron was great. Everything done the same day. We drove away that afternoon. No complaints

PAIGE P. de Hyundai of Wesley Chapel respondió el 10/13/2021 08:50 AM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

JC

James C.

Brooksville, FL

2021 Hyundai Kona

ReScore Reseña™

10/22/2021

Cliente Verificado

10

Categoría: Service

Service

Issues addressed

Reseña Original

10/11/2021

Tipo de Servicio: Maintenance

5

Categoría: Service

not all services performed

falling through the cracks.

PAIGE P. de Hyundai of Wesley Chapel respondió el 10/12/2021 06:12 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

DS

Debbie S.

Zephyrhills, FL

2016 Hyundai Tucson

10/11/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Larry in service was excellent

Larry in service was exceptional but trying to get an appointment is ridiculous and what the service people are putting up with is so wrong

PAIGE P. de Hyundai of Wesley Chapel respondió el 10/12/2021 06:23 AM

Thank you so much for the 5 Star Review Debbie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

JJ

Joanne J.

Prospect, PA

2019 Hyundai Sonata

ReScore Reseña™

11/02/2021

Cliente Verificado

10

Categoría: Service

Service without pressure!!

When I scheduled this appointment I was concerned that I would have to have more work done than I could afford. Larry was very honest and didn't press me with more work that wasn't needed. Not often have I dealt with auto industry people I felt I could trust...I totally got a good first impression and felt very comfortable with Larry!

Reseña Original

10/08/2021

Tipo de Servicio: Maintenance

7

Categoría: Service

Larry cared more about my needs....doesn't happen often anymore!

I didn't need extensive service work, only an oil change and a new bulb in the brake light. Larry was very courteous and didn't try to push other service items on me. That meant more to me than he knew, and was a relief to my finances!!

PAIGE P. de Hyundai of Wesley Chapel respondió el 10/09/2021 06:14 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

RK

Richard K.

Tampa, FL

2021 Hyundai Tucson

10/06/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

All is good

I live a few miles away and made a listed service call that was listed on sticker and after at dealership was told mileage for service had been changed by Hyundai!

PAIGE P. de Hyundai of Wesley Chapel respondió el 10/06/2021 05:47 AM

Thank you so much for the 5 Star Review Richard! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

Cliente verificado

Spring Hill, FL

2018 Hyundai Elantra

ReScore Reseña™

10/01/2021

Cliente Verificado

10

Categoría: Service

Service Appointment

Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process and went above and beyond.

Empleados con los que trabajó

Larry Rosecrants

Cliente verificado

Land O Lakes, FL

2021 Hyundai Kona

09/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Kona Turbo

Service department knows the vehicle and gets it done in a reasonable amount of time

PAIGE P. de Hyundai of Wesley Chapel respondió el 09/28/2021 07:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

Cliente verificado

Spring Hill, FL

2018 Hyundai Elantra

ReScore Reseña™

10/01/2021

Cliente Verificado

10

Categoría: Service

Service Appointment

Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process and went above and beyond.

Reseña Original

09/24/2021

Tipo de Servicio: Maintenance

8

Categoría: Service

Service

Service was a good experience, they cared about you having your car needs met in a timely manner and were as straightforward as possible during the process.

PAIGE P. de Hyundai of Wesley Chapel respondió el 09/25/2021 07:03 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

ME

Maureen E.

Zephyrhills, FL

2021 Hyundai Sonata

09/15/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Scheduled Maintenance

This was my second visit & Larry Rosecrants assisted with both. He knows the car and took time at the pick up to go over some of the features that I was not aware of. It'll definitely give me better use of the vehicle. I feel comfortable that I can call on Larry for any assistance I may need going forward.

PAIGE P. de Hyundai of Wesley Chapel respondió el 09/16/2021 07:39 AM

Thank you so much for the 5 Star Review Maureen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

JM

Jackie M.

Tampa, FL

2011 Hyundai Sonata

09/10/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Customer Service was great

Larry was great to work with. I appreciate his willingness to work with me and explain the parts needed. He called when he said he would, texted when he said he would. I paid the exact amount we agreed upon without any hidden or extra costs. I am very happy with the service he provided.

PAIGE P. de Hyundai of Wesley Chapel respondió el 09/11/2021 10:01 AM

Thank you so much for the 5 Star Review Jackie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

DG

David G.

Nobleton, FL

2005 Hyundai Tucson

09/06/2021

Tipo de Servicio: Repair

Cliente Verificado

4

Categoría: Service

Costly and timely.

You expect good service at the dealer and you also expect to pay out the nose. I got both. It took almost a week to get the parts, but the work was completed satisfactorily (so far). I just have to save up for the additional $4k in suggested repairs I was informed of.

PAIGE P. de Hyundai of Wesley Chapel respondió el 09/07/2021 05:25 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

PC

Patricia C.

Zephyrhills, FL

2015 Hyundai Veloster

08/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Larry is a great service rep. You couldn't ask any better

Larry is my service rep. They had to order a part. It was done in a timely manner. so if you want great service go to Hyundai and ask for Larry

PAIGE P. de Hyundai of Wesley Chapel respondió el 08/31/2021 06:31 AM

Thank you so much for the 5 Star Review Patricia! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

Cliente verificado

Land O Lakes, FL

2015 Hyundai Sonata

08/24/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Wesley Chapel Service Personnel

The Service Personnel were so very nice when I brought my car in last week. They explained what I needed to have done and had the car back to me the same day. It was a really positive experience.

PAIGE P. de Hyundai of Wesley Chapel respondió el 08/25/2021 05:29 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

SH

Samantha H.

Zephyrhills, FL

2020 Hyundai Santa Fe

08/17/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

Needed a new front camera sensor for my Santa Fe, and it was taken care of in a timely manner. Larry was my service advisor, and he took good care of me.

PAIGE P. de Hyundai of Wesley Chapel respondió el 08/18/2021 05:38 AM

Thank you so much for the 5 Star Review Samantha! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

JM

Jeanne M.

Zephyrhills, FL

2020 Hyundai Kona

08/17/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Always a positive experience!

My Hyundai Kona is my third lease. I wouldn’t go any where else!

PAIGE P. de Hyundai of Wesley Chapel respondió el 08/17/2021 05:48 AM

Thank you so much for the 5 Star Review Jeanne! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

CV

Casper V.

Brooksville, FL

2021 Hyundai Tucson

08/03/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service, clean, friendly , coffee

Good people , get it done very fast and best maintenance plans ever.

Recomendado

PAIGE P. de Hyundai of Wesley Chapel respondió el 08/03/2021 01:44 PM

Thank you so much for the 5 Star Review Casper! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

CR

Curtis R.

San Antonio, FL

2017 Hyundai Santa Fe

ReScore Reseña™

07/30/2021

Cliente Verificado

Categoría: Service

Service follow up from Service Manager

I just wanted to take a minute to recognize the outstanding job John , the service manager, did to address and resolve my concerns. He listened to the issues, apologized and committed recourses to make the situation right. I feel confident he will ensure that my customer service experience going forward is exceptional. I appreciate that. Also, I want to recognize Alex for stepping in and stepping up to help us resolve our problems at the dealership that day. He should be rewarded for his awareness. He saved the day and covered for his associate with a great attitude.

Recomendado

Empleados con los que trabajó

Larry Rosecrants

JP

Joshua P.

Temple Terrace, FL

2019 Hyundai Tucson

07/28/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good

Good

Recomendado

PAIGE P. de Hyundai of Wesley Chapel respondió el 07/29/2021 05:17 AM

Thank you so much for the 5 Star Review Joshua! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

DS

Douglas S.

Land O Lakes, FL

2014 Hyundai Santa Fe

07/26/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service personnel

Very helpful and provide good information

Recomendado

PAIGE P. de Hyundai of Wesley Chapel respondió el 07/27/2021 06:44 AM

Thank you so much for the 5 Star Review Douglas! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Empleados con los que trabajó

Larry Rosecrants

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