JOHN MEYER

Margaret P.

Saint Charles, MO

2012 Hyundai Elantra

03/07/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Breaks

Answer the phone

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 03/07/2018 09:33 AM

Thank you for your feedback. I apologize for the communication issue. We are in the process of updating our phone system. We hope your next experience will be a 5 star.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Michael J.

Saint Charles, MO

2003 Hyundai Santa Fe

03/01/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service department!

Recomendado

Bob R. de St. Charles Hyundai respondió el 03/02/2018 05:00 AM

Thanks for the great positive review ! we look forward to your next service visit with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Cliente verificado

Saint Charles, MO

2016 Hyundai Genesis

02/28/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Software Update

Advisor worked through some issues to satisfy my concerns.

Recomendado

Brad D. de St. Charles Hyundai respondió el 03/01/2018 08:50 AM

Thank you for survey on your latest service trip to our dealership. We do apologize for the small inconveniences you experienced with us and we will be sure to correct these for your future services, Thank you and hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Empleados con los que trabajó

BRAD DEAN

Cliente verificado

Saint Charles, MO

02/21/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly staff

My recall situation was handled very efficiently. The staff was friendly and accommodating. I will return for future service.

Recomendado

Brad D. de St. Charles Hyundai respondió el 02/21/2018 07:48 AM

Thank you for the great five star survey. We appreciate all your continued business done with our dealership.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Empleados con los que trabajó

BRAD DEAN

Timothy F.

Saint Charles, MO

2014 Hyundai Elantra Gt

02/14/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Staff is friendly and up front about issues they find with your car. They explain any issues clearly and they are not happy unless you are happy.

Recomendado

Brad D. de St. Charles Hyundai respondió el 02/15/2018 10:27 AM

Thank you for the great five star survey on your recent service trip to our dealership.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481

Empleados con los que trabajó

BRAD DEAN

Cliente verificado

O Fallon, MO

02/06/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 02/06/2018 09:06 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

David T.

Saint Peters, MO

2017 Hyundai Elantra

02/01/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very helpful and polite

Chris was very polite and helpful. By understanding what i needed and helped me to understand what happened to my car.

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 02/01/2018 02:15 PM

Thank you for the great feedback! If there is anything else I can do for you please let me know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Angelito B.

Saint Peters, MO

2013 Hyundai Elantra

01/19/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service (as usual)

The entire staff from the time I arrived to the time I left was extremely professional, courteous and friendly. The waiting area was comfortable and versatile ranging from just watching TV, reading or doing work (there are work areas with power and free wifi where you can set up and do work). The quality of the work was excellent and I could trust that the repair was done right. I highly recommend this dealer.

Recomendado

KYLE W., Express Service Advisor de St. Charles Hyundai respondió el 01/22/2018 05:38 AM

Thank you very much for the amazing review! We really do appreciate all the great things you said and the experience you had here. We hope to see you again and to continue the excellent service! Thank you again!

St Charles Hyundai Service,

Kyle Woodworth

Empleados con los que trabajó

Deborah O.

Winfield, MO

2014 Hyundai Santa Fe S

01/15/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Easy to schedule recalls

Had some current recalls on my vehicle and it was very easy to schedule maintainence with Mike on the phone. My mother was also bringing in her car for recalls and he was able to accomodate both of us. My recall called for an oil change but a sticker reminder for my next oil change was not provided. I also added wiper replacement on the day of which was nice but was much more expensive than if I would have done it anywhere else. Overall still very very happy with my experience. All staff was friendly and attentive.

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 01/16/2018 07:31 AM

Thank you for the positive feedback! We look forward to see you for your next service.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Carol K.

Saint Charles, MO

01/10/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Accomadating

They did a very good job

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 01/11/2018 05:07 AM

Thank you for the positive feedback! We hope to make you next service visit a 5 star visit.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Dennis S.

Saint Charles, MO

2011 Hyundai Sonata

12/21/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Courteous, friendly, fast, willing to work with you.

Service completed on time as promised , and with a small discount to boot.

Recomendado

Bob R. de St. Charles Hyundai respondió el 12/22/2017 05:35 AM

Thank you for the great review,and mostly we appreciate your long time service with us.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Sandi N.

Saint Peters, MO

2011 Hyundai Sonata

12/16/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service department

The staff was friendly, efficient and helpful

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 12/16/2017 10:07 AM

Thank you for the positive feedback! If there is anything else we can do for you please let us know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Diane P.

Florissant, MO

2011 Hyundai Santa Fe

12/11/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Another excellent maintenance visit

St. Charles Automotive team diagnosed my concern and was fixed within a very reasonable amount of wait time. My vehicle was vacuumed and washed before being returned to me! Many thanks again to Bob Reck and the entire service team for breaking down the problem so understand what's happening in keeping my Santa Fe running. I have complete faith with the advise given when I come to the service department. Thanks again for a positive maintenance/service experience.

Recomendado

Bob R. de St. Charles Hyundai respondió el 12/11/2017 02:35 PM

Thanks again for your continued service with us,we greatly appreciate it !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Megan G.

Saint Charles, MO

2014 Hyundai Sonata

10/23/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great and timely service

Great company to purchase or service a vehicle

Recomendado

Bob R. de St. Charles Hyundai respondió el 10/24/2017 05:15 AM

Thank you for the great review and its always our pleasure to take care of you in a timely manner !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Cliente verificado

Saint Peters, MO

10/20/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Professional service

Professional, caring, clean, timely business

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 10/23/2017 05:48 AM

Thank you for the positive 5 star review! If there is anything else I can do for you please let me know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Karen W.

Dardenne Prairie, MO

10/15/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Nothing special

Expect it to be washed and vacuumed when returned to me. Never happens

No Recomendado

Bob R. de St. Charles Hyundai respondió el 10/16/2017 05:41 AM

Thank you for the detailed survey. This information helps us serve you better in the future. I have noted your account to have vehicle washed on each service! We do greatly appreciate your business and the feed back!

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Nancy M.

Wentzville, MO

2017 Hyundai Santa Fe S

10/13/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Efficiency, polite employees and promptness

Excellent service

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 10/14/2017 08:39 AM

Thank you for the great review! We appreciate your business. If there is anything else I can do for you please let me know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Steven M.

Florissant, MO

2010 Hyundai Elantra To

10/10/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Botched repair on recall.

Repairs not done correctly, requiring a second 15 mile trip to have botched repair repaired.

No Recomendado

Bob R. de St. Charles Hyundai respondió el 10/11/2017 05:41 AM

Thank you for reaching out to me on cruise control concern ,i look forward to getting it taken care of on friday ! i greatly appreciate your time and your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Cliente verificado

St. Louis, MO

2017 Hyundai Elantra

10/05/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Awesome service!

Keep up the good work!

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 10/06/2017 05:27 AM

Thank you for the great review! We look forward to see you for your next service!

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó