JL

JAE LEE

SERVICE ADVISOR

Puente Hills Hyundai

Calificación General

4.8

(519 reviews)

84

Reseñas de JAE LEE

IR

Irma R.

La Habra, CA

2016 Hyundai Veloster

05/13/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Communication is horrible

Previously expressed my horrible experience in my survey. That explanation says it all

No Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 05/15/2019 09:55 AM

It’s unfortunate the service did not meet your expectations. I think I remember you. I was the one answered the call at the end of that day. I appreciate your raw, unfiltered opinion. This will help us a lot to improve our service. Thank you for the rather generous 1 star.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

CK

Celestina K.

Monterey Park, CA

2018 Hyundai Elantra Gt

05/10/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly staff and very respectful.

great customer service, friendly and courteous, customer lounge is clean and so is the restroom.

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

KD

Kimberlee D.

Fontana, CA

2013 Hyundai Elantra

05/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

I want to thank Jay for being so professional so nice. He made my experience great. Thank You.

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

CJ

Corey J.

Diamond Bar, CA

2017 Hyundai Accent

05/07/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Always such friendly and professional sevice. I'm not ever disappointed when I come here, they do such an excellent job.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 05/07/2019 11:38 AM

Thank you for taking the time to fill out our survey.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

TB

Theresa B.

Fontana, CA

2016 Hyundai Elantra

05/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Theresa Botello

There friendliness is always nice from the beginning to the end.
The always give you their best option.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 05/07/2019 11:39 AM

Thank you for feeling out the survey. We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

WG

Winston G.

Whittier, CA

2017 Hyundai Ioniq Hybr

05/06/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly Service

Friendly personable agents.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 05/07/2019 11:40 AM

We appreciate your feedback and look forward to many more years ahead to serve you.

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

TP

Terry P.

La Mirada, CA

2013 Hyundai Santa Fe

05/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

4/27/19 Service visit

Service advisor recommended drive belt be replaced. I went ahead and agreed because if the belt would break, my family could get stranded. Good example of how the service advisors keep ahead of problems for the customersm

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 05/07/2019 11:44 AM

We understand your time is valuable. We appreciate your feedback.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

LB

Louie B.

Diamond Bar, CA

2013 Hyundai Sonata

05/01/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good Dealership

Great service department

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

BJ

Bruce J.

Arcadia, CA

2017 Hyundai Santa Fe S

04/30/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly environment

friendly environment, Polite staff, excellent and fast service.

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

JA

Jared A.

Walnut, CA

2011 Hyundai Sonata

04/29/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

Great service and customer care

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

Cliente verificado

Walnut, CA

2016 Hyundai Tucson

04/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Adequate service and workmanship

Service and quality of work was only adequate

No Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/26/2019 04:15 PM

It’s unfortunate the service did not meet your expectations. Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

TJ

Tae J.

Fullerton, CA

2011 Hyundai Sonata

04/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very Kind So Helpful

Jay is Very good man to handle my case. I was very happy there is someone to speak Korean language.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/26/2019 04:15 PM

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Please come back soon.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

Cliente verificado

Whittier, CA

2017 Hyundai Santa Fe S

04/23/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Average

I normally have great service when I go. But this time I was not happy having been told my car was washed when it was not. I will continue going there for service and would recommend it. I just was not happy with this visit.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/24/2019 04:53 PM

I am sorry to hear that.
Please bring your car back anytime in your convenience. I will wash it for you.
Thank you for being a loyal customer and giving us a useful comment.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

Cliente verificado

Rosemead, CA

2018 Hyundai Elantra

04/19/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Great customer service.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/19/2019 12:01 PM

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

JB

John B.

La Mirada, CA

2015 Hyundai Genesis

04/16/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service!

I bought my Genesis a year ago and have returned because of the service. Jae Lee is a very knowledgeable and friendly service agent. He follows up without reminders. Jae is the reason I returned for service and will keep coming back. As an added bonus the service department works fast and delivered my car on time and done right.

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/17/2019 10:31 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

Cliente verificado

Fullerton, CA

2017 Hyundai Elantra

04/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

**

**

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

JM

Jenny M.

Pomona, CA

2011 Hyundai Sonata Hyb

04/06/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

One very satisfied customer! ???

Jay Lee was awesome!! He was very helpful and went above and beyond to address all the concerns I had about my car. I will definitely will be bring my 2011 Hybrid Sonata for service again to Puente Hills Hyundai. So relieved that I finally found a reliable shop that I can trust. ???

Recomendado

SEAN K., Service Director de Puente Hills Hyundai respondió el 04/09/2019 12:13 PM

Thank you for the beautiful wording! Jae will love this review.
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.

Thank you for the 5 stars, too.^^

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

Empleados con los que trabajó

SERVICE ADVISOR

SB

Susan B.

Whittier, CA

2015 Hyundai Tucson

04/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall, computer update.

There is no way I can judge whether the job was done well or not at this time.

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

JB

Javier B.

La Habra Heights, CA

2018 Hyundai Ioniq Hybr

04/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Jay was great

My vehicle was done in 1 hour. Oil change. Super great

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

CK

Celestina K.

Monterey Park, CA

2018 Hyundai Elantra Gt

04/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

friendly staff, timely service

went in for oil change, but they checked everything and told me how my car is doing, my safety is their priority, the staff are excellent .

Recomendado

Empleados con los que trabajó

SERVICE ADVISOR

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