JARED HENNING

Cliente verificado

Saint Peters, MO

2008 Hyundai Veracruz

08/10/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recalled Clock Spring fails again

St. Charles Hyundai did not stand behind their repair of a recalled air bag clock spring.

No Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 08/11/2016 03:11 PM

Sorry we could not help you at a dealership level. We did exhaust all resources that is available to us . If there is anything eles we can do for you please let us know.

Thank you,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Robert F.

Hazelwood, MO

08/05/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Everyone who is employed there

See first page

Recomendado

Bob R. de St. Charles Hyundai respondió el 08/08/2016 05:48 AM

Thank you so much for your business it very much appreciated,
and we will continue to exceed all your expectations !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Cliente verificado

Saint Peters, MO

07/29/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good Service

Service was finished earlier than expected.

Recomendado

Michael M., Express Service Advisor de St. Charles Hyundai respondió el 08/01/2016 07:36 AM

Thank you for the great review! We thank you for your business!

Michael Metz
Express Advisor
636-441-4481

Empleados con los que trabajó

Cliente verificado

2015 Hyundai Sonata

07/29/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Had car 3 days didn't fix it

Had car for 3 days didn't fix it called saying didn't have part week later still no part didn't wash car when we picked it up. Did manage to charge us 80 bucks to change filters though

No Recomendado

Bob R. de St. Charles Hyundai respondió el 08/02/2016 06:19 AM

Thank you very much for your business ! your business is very important to us ! i am glad the part has arrived and will get your vehicle repaired on Thursday.a complementary service car will be provided and a car wash ! this service and every service in the future,thanks.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

WILLIAM D.

2016 Hyundai Sonata

07/13/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Explained in previous comments

Also I don't have an option that I may or may not return to the dealership or that I may or may not recommend this dealership.

Recomendado

JAY B B., Service Manager de St. Charles Hyundai respondió el 07/13/2016 03:12 PM

Even though we exhausted every resource avaialble to expedite the delivery, We truly apologize for the long wait to acquire the part to repair your sunroof. Also for moving your seat to perform that repair.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Empleados con los que trabajó

BRAD DEAN

Gary H.

Imperial, MO

2012 Hyundai Santa Fe

07/10/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

They treat you with respect

Always feel like a valued customer

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 07/11/2016 05:47 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Bruce J.

Saint Peters, MO

2010 Hyundai Genesis Co

07/08/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

I highly recommend this service department. The service technicians are attentive and respectful, and the technicians take good care of my car.

Recomendado

Brad D. de St. Charles Hyundai respondió el 07/12/2016 06:27 AM

thank you for the positive 5 star review. thank you for choosing us as your go to dealer, let us know if we can ever help.
thank you

Empleados con los que trabajó

BRAD DEAN

Cliente verificado

Saint Louis, MO

06/26/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!

As always, service was professional and quick.

Recomendado

Bob R. de St. Charles Hyundai respondió el 06/27/2016 08:20 AM

Thank you for your business and for the positive review !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Anderson C.

Weldon Spring, MO

2004 Hyundai Sonata

06/26/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Cooperation and helpfulness. Service completed in a timely and cost effective way.

Very satisfied with the service and friendliness.

Recomendado

Bob R. de St. Charles Hyundai respondió el 06/27/2016 08:21 AM

Andy as always i appreciate your business and look forward to being here for you on future services !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Stephanie S.

Saint Peters, MO

06/25/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sales and finance are awesome!!

Recomendado

CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 06/27/2016 10:00 AM

Sorry for the communication error. But we are glade we got your issue resovled.

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Empleados con los que trabajó

Cindy N.

Saint Charles, MO

2012 Hyundai Sonata

05/30/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service

Customer service was great and work done in a timely manner.

Recomendado

Bob R. de St. Charles Hyundai respondió el 05/31/2016 05:52 AM

Thank you for your business and we are always here for you if your ever back in town,,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Sandra M.

Saint Peters, MO

2016 Hyundai Elantra

05/26/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Repair and touch up paint

I was a little disappointed that I had to bring my vehicle and for warped rotors when my car is only about eight months old and it took two hours instead of one hour and I even got there 15 minutes early so I guess you could say it took a little over two hours. When I bought my car there was also a chip of paint off of it and I asked for touch up paint and they said that the vehicle did not have any at this time and to keep checking back so when I went back for my warped rotor repair I asked if they had the paint and they said yes and the cost was $20 I don't feel like I should have to pay $20 for touch up paint when I bought a brand-new car that had a chip on it.

Recomendado

Michael M., Express Service Advisor de St. Charles Hyundai respondió el 06/01/2016 09:33 AM

We are sorry to hear this. We do not like to have you wait longer than a job is intended to be completed. If there is any thing we can do, let us know. We appreciate your business and want to keep you as a customer.

Michael Metz
Express Advisor
636-441-4481

Empleados con los que trabajó

Cliente verificado

Fenton, MO

2015 Hyundai Genesis

05/20/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Terrible

Electrical issues not good

No Recomendado

JAY B B., Service Manager de St. Charles Hyundai respondió el 05/25/2016 07:01 AM

We are very sorry you are having issues with your new car. Fortunatley we were able to diagnose your concern quickly and order a part to repair it.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com

Bob R. de St. Charles Hyundai respondió el 06/03/2016 09:30 AM

Thank your for patience ,we are happy to say your Genesis is all working again like new.and we have also performed the 1st maintance service at no charge.

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

Cliente verificado

Saint Charles, MO

2005 Hyundai Santa Fe

05/19/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service from Staff

Staff were very helpful and kept me informed. Cost for repair excessive.

Recomendado

Bob R. de St. Charles Hyundai respondió el 05/19/2016 06:37 AM

Thank you for the positive review and thank you for your
business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM

Empleados con los que trabajó

KATHREEN R.

2013 Hyundai Sonata

05/17/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change/Brake service

This is the best place, they have always manage to fit me in without an appointment. It never takes long and they are always very helpful. I will always bring my cars back.

Recomendado

Michael M., Express Service Advisor de St. Charles Hyundai respondió el 05/18/2016 02:10 PM

Thank you for the 5 star review! We greatly appreciate your business!

Michael Metz
Express Advisor
636-441-4481

Empleados con los que trabajó

Cliente verificado

Saint Peters, MO

02/16/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

friendly and fast

They took care of my problem and were very friendly

Recomendado

Empleados con los que trabajó