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SureCritic / Concesionario Hyundai / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(438 reviews)
76

Reseñas de DONNIE VO

SU
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Sona U.
Whittier, CA
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent and fast service
Jay was very professional and very informative with your service .
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/13/2018 03:28 PM

Hi Sona,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Cliente verificado
La Puente, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service.
Polite, helpful and truthful workers. Service to my car was completed on time.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/13/2018 02:30 PM

Hi,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
SK
SEAN KIM
Service Director
DV
DONNIE VO
BR
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Byron R.
Hacienda Heights, CA
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
I just got great service from Jay and the crew at Puente Hills Hyundai. They replaced my brake lamp which was in an inaccessible area quickly and at a small charge.
Highly recommended!!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/13/2018 02:33 PM

Hi Byron,
Thank you for 5 star survey with nice comment to Jay.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
YL
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Yongil L.
La Crescenta, CA
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very kind
Representative in service department who takes me on last day I visit was so good
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/12/2018 02:27 PM

Hi Youngil,
Thank you for 5 star survey with nice comment to Alex.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
Cliente verificado
La Puente, CA
2018 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
First service visit
Courteous employees but amenities were week for such a big dealer. Other dealers I went to when I was searching for a car had way better coffee and snacks. Service took longer than estimate. Wash was okay
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/12/2018 10:07 AM

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent first service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
Cliente verificado
Hawaiian Gardens, CA
2018 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/10/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Worst Service Department
Worst service department ever. The service manager is dishonest and does not follow through with promises or agreements.
No Recomendado
Empleados con los que trabajó
SK
SEAN KIM
Service Director
DV
DONNIE VO
JV
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John V.
Rowland Heights, CA
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent costumer service
Was very pleased with the warranty service performed on my vehicle.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/12/2018 10:06 AM

Hi John,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
SM
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Stephanie M.
Hacienda Heights, CA
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Routine Maintenance
Got my car in and out. Just wish they had ordered the part and installed it as was promised.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/10/2018 03:57 PM

Hi Stephanie,
Thank you for taking the time to complete our survey and shared on Twitter.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
O
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O.
Cudahy, CA
2012 Hyundai Genesis
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good place
Good
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/10/2018 03:53 PM

Hi Oscar,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
DV
DONNIE VO
Cliente verificado
Los Angeles, CA
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Everything was quick and simple. No hassles.
I’d definitely go back to this dealer.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/10/2018 07:49 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JB
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Jason B.
Covina, CA
2015 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
This time around was perfect. Service was done in a timely manner plus extra service needed.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/09/2018 08:29 AM

Hi Jason,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
DV
DONNIE VO
CL
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Cynthia L.
La Puente, CA
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It was great!
It was a great service!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/09/2018 08:28 AM

Hi Cynthia,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
DV
DONNIE VO
MV
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Maria V.
Montebello, CA
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/06/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
On Time
An oil change is an oil change to me so the next best thing I value is price and on time service.
The price is competitive and their on time service is excellent.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/07/2018 08:18 AM

Hi Maria,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó
DV
DONNIE VO
Cliente verificado
Monterey Park, CA
2013 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/06/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service, but still overpriced.
I come here because so far it's the dealer that has treated me best so far, unfortunately their prices, like all other dealers unfortunately most services are still way overpriced for what the service actually is being performed on the car.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/07/2018 08:21 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
JH
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John H.
Rowland Heights, CA
2017 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/06/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
GREAT WHEN PHONE IS ANSWERED.
I LEFT MY CAR THERE FOR SERVICE AND CALLED TO ASK FOR THE STATUS OF IT AFTER A COUPLE OR MORE HOURS. THE FRONT DESK GIRL ANSWERED PHONE AND TRANSFERRED ME TO SERVICE BUT NO ONE PICKED UP THE PHONE. I CALLED THREE MORE TIMES AND AGAIN NO ANSWER. (ONLY THE FRONT DESK) NOT SERVICE DEPT. I HAD MY SISTER DRIVE ME THERE AND WAS TOLD MY CAR WAS READY. I WENT TO THE AREA WHERE I HAD TO PICK UP PAPER WORK AND A WOMAN AND MAN WERE THERE JUST SITTING BY THEIR PHONES. I TOLD THEM I HAD CALLED THREE OR FOUR TIMES AND NO ONE PICKED UP. THEY BOTH LOOKED AT ME AND SAID NOTHING. THOUGHT YOU WOULD LIKE TO KNOW ABOUT THIS EXPERIENCE.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/06/2018 01:48 PM

Hi John,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Cliente verificado
Pico Rivera, CA
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
cliente verificadoCliente Verificado
Categoría: Service
Quick to resolve issue
Following a review I gave about my disappointment, Advisor, Corina called to correct the situation, offering her personal attention at my next visit. She was very understanding and apologetic about my recent visit. I appreciate her taking the time to rectify the situation. Thank you, Corina! This is an example of great customer service!
Recomendado
Empleados con los que trabajó
DV
DONNIE VO
Cliente verificado
Pico Rivera, CA
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
cliente verificadoCliente Verificado
Categoría: Service
Quick to resolve issue
Following a review I gave about my disappointment, Advisor, Corina called to correct the situation, offering her personal attention at my next visit. She was very understanding and apologetic about my recent visit. I appreciate her taking the time to rectify the situation. Thank you, Corina! This is an example of great customer service!
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/04/2018
Tipo de Servicio: Repair
Categoría: Service
A little disappointed
I'm usually very pleased with the service received. Unfortunately, I'm assuming because of lack of communication, a concern I had about one of my tires was not addressed when I took the vehicle in for regular scheduled maintenance. It was visually inspected, but I doubt that it was removed from the vehicle for a more in depth inspection. I was told that because of limited staff and the amount of customers, I could take it in another day when they weren't as busy.

Otherwise, the visit was good--nice waiting area, tv, free wifi, popcorn, hot dogs and coffee/tea available.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 02:46 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Empleados con los que trabajó
DV
DONNIE VO
AS
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Albert S.
San Dimas, CA
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Happy Hyundai Owner
Puente Hills Hyundai staff - especially Yasser and Caesar- provide the best service and friendly attitude. I always recommend Puente Hills Hyundai to family and friends.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 04:01 PM

Hi Albert,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
HK
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Hye K.
Brea, CA
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/04/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great
service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 04/04/2018 04:01 PM

Hi Hye,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
CF
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Chris F.
La Verne, CA
2011 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/03/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer
Communication during a long stay at your dealership
No Recomendado
Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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