DV

DONNIE VO

Puente Hills Hyundai

Calificación General

4.8

(438 reviews)

76

Reseñas de DONNIE VO

AH

Andrew H.

Whittier, CA

2015 Hyundai Genesis

05/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast friendly service and Javier is a great advisor!

Xavier always goes out of his way to make sure that I am very well taken care of that I feel like an important customer and then you kicked me addresses all of my card service me as a result I went on from my 2011 Sonata purchase a 2014 SS and a 2015 Genesis by firstly I intend to renew my lease in February with another find Genesis or Hyundai vehicle and it's because of the great service I received from people like Javier. I'm also recommended to the dealership and they have purchased vehicles and get their vehicles serviced there as well. I've even shared the information with a friend of mine who owns a Genesis but from a different dealership and she's going to go to Puente Hills for service as well!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/04/2018 11:41 AM

Hi Andrew,
Thank you for taking the time to complete our survey and being our loyal customer.
I appreciate business and happy to hear that you received exellent service from Puente Hills Hyiundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Cliente verificado

Downey, CA

2017 Hyundai Ioniq Hybr

05/03/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai Puente Hills

From the moment I pulled up to going inside waiting from my car to be done the staff was so sweet and patient. They answered any question I had and made sure my experience there was great. Best dealership I've ever been to.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/03/2018 01:27 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

SC

Sylvia C.

Temple City, CA

2017 Hyundai Santa Fe

05/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!

Received great service!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/03/2018 01:12 PM

Hi Sylvia,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó

Cliente verificado

Whittier, CA

2016 Hyundai Tucson

05/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great experience

I was served well. Their was a little bit of miss communication,but was cleared up quickly.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/03/2018 01:12 PM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó

LM

Linde M.

Rowland Heights, CA

2016 Hyundai Tucson

05/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Not so complete auto service

Quick to advise services, then you pick up vehicle and then don't have anymore time for you. the only reason i bring in our vehicle for service is because we paid for extended services.

No Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/03/2018 01:17 PM

Hi Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Empleados con los que trabajó

Service Director

JL

Jenny L.

Diamond Bar, CA

2013 Hyundai Sonata

05/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Alex is the best

Alex had me in and out in a breeze.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/03/2018 01:25 PM

Hi Jenny,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

DC

David C.

Fullerton, CA

2018 Hyundai Santa Fe S

05/02/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good facilities

Take too much time to fix the problem.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/03/2018 01:13 PM

Hi David,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó

SERVICE ADVISOR

SO

Socorro O.

Los Angeles, CA

2013 Hyundai Santa Fe S

05/02/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

2013 Hyundai Santa Fe Sport

From the 1st phone call to this dealership when we were shopping for a new car we had been to many dealerships and many brands, we decided on the Hyundai and after visiting and calling many dealerships yours stood out over the rest ! From purchase to service we have always been taken care of and with 60,000 miles we haven’t had one issue with this car !!! Awesome Car !!! Awesome service !!!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 05/03/2018 01:25 PM

Hi Socorro,
Thank you for 5 star survey with wonderful comment to us.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

MS

Martha S.

Upland, CA

2014 Hyundai Sonata

04/30/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very Friendly

Had a great experience at Puente Hills Hyundai. From the very beginning when I drove my car in, the service person was friendly and personable, cracking jokes, and getting me in right away; to the person who checked me in and out!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/30/2018 04:18 PM

Hi Martha,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó

Cliente verificado

Chino Hills, CA

2013 Hyundai Elantra

04/27/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent Service!

Everything was explained well and I would go back again!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/27/2018 02:25 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

DR

Daniel R.

Hacienda Heights, CA

2011 Hyundai Sonata

04/26/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service and javi

Was told car would b ready , was called same day, cleaned

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/26/2018 03:16 PM

Hi Daniel,
Thank you for 5 star survey with nice words to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

AM

Alicia M.

Whittier, CA

2017 Hyundai Tucson

04/24/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The customer service, efficient service. The lounge with the TV and snacks are great too.

Love the great service, you offer little things that mean a lot. Free shuttle service, snacks in the lounge area. Friendly efficient staff.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/24/2018 04:48 PM

Hi Alicia,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

ML

Michael L.

Fontana, CA

2005 Hyundai Sonata

04/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Service

Sean Kim was excellent to work with. He was professional, courteous, and engages exceptionally with his customers.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/23/2018 12:40 PM

Hi Michael,
Thank you for 5 star survey with wonderful comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Service Director

LR

Leo R.

Rosemead, CA

2017 Hyundai Elantra

04/23/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very Clean dealership and the employees are very friendly and helpful.

This is the best dealership to buy your next car. They care about you and your needs, they explain carefully all details you need to know about your car.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/23/2018 12:41 PM

Hi Leo,
Thank you for 5 star survey with nice words about our dealership.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

DE

Dipinto E.

La Mirada, CA

2013 Hyundai Sonata

04/20/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Service was excellent service writer did a great job on communication and my car was ready in a timely matter thank you Sean

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/20/2018 01:21 PM

Hi Dipinto,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received great service from Sean, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

Service Director

Cliente verificado

Los Angeles, CA

2008 Hyundai Sonata

04/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service advisor will recommend you which service you need and let you decide

Jae Lee was kind and very helpful with my service need. When I asked questions he patiently listened and answered. Best part was he explained what need to be done and why without forcing me to take those services that day by suggesting me with time frame. And, Mr. Park reviewed service report to make sure I received best service before my car was returned to me.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/20/2018 07:38 AM

Hi,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from Jae, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

SERVICE ADVISOR

CM

Carrie M.

Walnut, CA

2015 Hyundai Sonata

04/18/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

The mechanic Jay was very nice and helpful. He was able to fit me in and get all the things done I asked for my car so I wouldn’t have to come back the next day. He was polite and friendly.

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/20/2018 07:39 AM

Hi Carrie,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received great service from Jae, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

SERVICE ADVISOR

SL

Samuel L.

Hacienda Heights, CA

2017 Hyundai Elantra

04/17/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Jay was awesome! He was my service advisor and took care of me! Give him a promotion!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/17/2018 09:34 AM

Hi Samuel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó

SERVICE ADVISOR

MM

Margie M.

Whittier, CA

2013 Hyundai Sonata

04/14/2018

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The service was great.

The service guy was very good

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/16/2018 08:59 AM

Hi Margie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

SERVICE ADVISOR

Cliente verificado

Rowland Heights, CA

2013 Hyundai Elantra

04/14/2018

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Went in for recommended break service, and came out with additional complimentary service. Awesome!

Recomendado

CHAN P., service manager de Puente Hills Hyundai respondió el 04/14/2018 11:24 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Empleados con los que trabajó

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