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SureCritic / Concesionario Hyundai / Puente Hills Hyundai / DONNIE VO
DV

DONNIE VO

Puente Hills Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(438 reviews)
76

Reseñas de DONNIE VO

Cliente verificado
Citrus Heights, CA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great again
My service writer got me in taken care of quickly. I appreciate that there is value put on my time! It is always nice to come here because if your great customer service!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/23/2018 09:15 AM

Hi,
Thank you for 5 star survey with nice comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
RA
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Ronald A.
Hacienda Heights, CA
2011 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly,helpful people
Sorry someone took the TV remote away and didn't bring it back. Left us with one boring channel to watch.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/23/2018 09:12 AM

Hi Ronald,
Thank you for 5 star survey.
We found TV remote.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
CC
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Chan C.
La Mirada, CA
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Best Service, Service manager very kind, try to finish fastly.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/22/2018 01:45 PM

Hi Chan,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
DV
DONNIE VO
LM
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Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Close to home
.......
No Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/22/2018 01:41 PM

Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Empleados con los que trabajó
DV
DONNIE VO
BC
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Ben C.
Hacienda Heights, CA
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/21/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Best the service ever
It’s my first time a puente hills Hyundai, and I really love it. I met service advisor Kim. He is the best advisor ever. He also recommended me to do alignment and explain clearly how important is it. I definitely going back there for sure.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/21/2018 04:25 PM

Hi Ben,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
DV
DONNIE VO
Cliente verificado
Hacienda Heights, CA
2016 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good
Good
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/20/2018 11:34 AM

Hi Uri,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
JL
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Juan L.
La Puente, CA
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/20/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always helpful and friendly
Curtis, if I remember correctly handled my car that morning. He was quick and informative. Also gave me steady updates on my cars progress.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/20/2018 11:33 AM

Hi Juan,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
RJ
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Ronald J.
Walnut, CA
2011 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
I know I have other dealers that I may take my Genesis for service. However, during the past 6 yrs, I have only dealt with Javier Esqivel. When I bring my car in for service, I leave everything up to him. His advise and recommendations have kept me current and happy. Javier always makes me feel I'm the only client he has. I would probably follow him to which ever dealership he works at.
Ron Jackman
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/19/2018 03:55 PM

Hi Ronald,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
GB
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Geza B.
Hacienda Heights, CA
2002 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Five-stars
Keep up the great work
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/19/2018 07:54 AM

Hi Geza,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
JP
gravatar
Jose P.
La Puente, CA
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/18/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service!!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/19/2018 07:54 AM

Hi Jose,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
GG
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Gaylord G.
West Covina, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great visit
I really appreciate the courtesy and helpfulness of the service staff. And I want to thank Curtis for the awesome job he is doing. He is very knowledgable and very professional and very friendly. The service was fast and I also like the free car wash. Excellent job.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/16/2018 01:13 PM

Hi Gaylord,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
ED
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Ernesto D.
West Covina, CA
2007 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I have been going to the Puente Hills Hyundai to service my 2007 Sonata for 10 years. Javer Esquivel has been an excellent advisor.
A big 5 rating
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/16/2018 08:21 AM

Hi Ernesto,
Thank you for 5 star survey and being our loyal customer with Javer.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
JE
JAVER ESQUIVEL
DV
DONNIE VO
LG
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Lorraine G.
Whittier, CA
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent
The service and the information I received from Corina Cota was in my opinion excellent. She showed great customer service and and I will come back for my next service asking to speak to her. Thank you
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/14/2018 01:29 PM

Hi Lorraine,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
CF
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Chip F.
La Habra, CA
2011 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Every time I have my car serviced there they pay attention to detail and get my car back to me in a timely manner great place to have service work done
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/19/2018 07:56 AM

Hi Chip,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
SK
SEAN KIM
Service Director
DV
DONNIE VO
Cliente verificado
Hacienda Heights, CA
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service!
Brought my car in on a Friday afternoon without an appointment for an oil change & they took care of it right away! And washed the car, too!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/13/2018 08:26 PM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Empleados con los que trabajó
DV
DONNIE VO
VK
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Vicky K.
La Habra, CA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Very nice people in the service office
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/13/2018 08:28 PM

Hi Vicky,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
DG
gravatar
David G.
Whittier, CA
2011 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/13/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service withou the pressure to purchase
Great place to get car serviced.. no pressure sales just insight to what your car needs!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/14/2018 08:04 AM

Hi David,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
TC
gravatar
Ting C.
Hacienda Heights, CA
2017 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good and timely service
Jay was very helpful getting my maintenance service completed.
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/12/2018 11:38 AM

Hi Ting,
Thank you for 5 star survey.
We are happy to hear that we provided you good service.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
HC
gravatar
Howard C.
Santa Ana, CA
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service check
I had an appt with Jay the other week for my free oil change. As soon as I had pulled up to the Puente Hills location, staff were outside and quickly came to help my wife and I. Jay took us in and was very professional and quick and efficient in getting the service on my vehicle started. He had also pointed out certain recalls were for my call and would also change out the parts (other dealerships ive been to have never mentioned anything until a letter from the company is received), which was nice. While we were waiting, Jay had told us that there was a free shuttle service to the local mall to kill some time while we wait. The service on the car was finished very quickly (much faster than what we had anticipated) and everyone was polite and awesome! Will definitely come back! Jay and the service team and the shuttle service was great!
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/12/2018 10:11 AM

Hi Howard,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
Cliente verificado
Ontario, CA
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Easy fast and efficient
My advisor was very helpful, quick and I loved my service
Recomendado
CHAN P., service manager de Puente Hills Hyundai respondió el 03/09/2018 03:33 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Empleados con los que trabajó
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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