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CHRIS COCHRAN

Tameron Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(258 reviews)
86

Reseñas de CHRIS COCHRAN

Cliente verificado
Trussville, AL
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/24/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Much better than other places
Service was quick, complete, and informative. Answered all my questions & didn't push additional services. Actually recommended holding off on one due to severity not as bad as originally told at another service center.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 12/26/2016 06:00 AM

Thank you for giving us the opportunity to service your vehicle.

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Hoover, AL
2007 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
SP
Yes
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 12/26/2016 05:57 AM

Thank you

Empleados con los que trabajó
CC
CHRIS COCHRAN
RF
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Ronald F.
Mountain Brook, AL
2011 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/23/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Ron
Would not buy another luxury Hyundai
The space between the steering wheel and the drivers seat
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 12/26/2016 05:57 AM

Thank you

Empleados con los que trabajó
CC
CHRIS COCHRAN
MC
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Mark C.
Birmingham, AL
2011 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The service writers and the technicians
Absolutely
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 12/22/2016 05:44 AM

Thank you for the 5 star survey.

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Vestavia Hills, AL
2008 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service After Car Broke Down/Stopped Running
It was the attention to detail and my satisfaction with the efforts made to get me back up and running, which they did in a timely fashion. Cheers for technicians, Matt and all involved.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 12/21/2016 12:07 PM

 I will be sure to let Matt know about your wonderful comments. We are blessed to have a great staff, who truly cares about there customers.

Sincerely

Joe Bajalia

Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LB
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Louie B.
Vestavia Hills, AL
2015 Hyundai Equus
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/13/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Prompt, courteous service. They are proud of the cars and of their Hyundai service. I like it.
Louie D B.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 12/14/2016 06:00 AM

Thank you

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Harpersville, AL
2013 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/13/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Trust Issues - Beware of upselling on unnecessary maintenance
I feel like the service department was either mistaken or untruthful about expensive maintenance recommendations.
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 12/13/2016 07:22 AM

Mrs. Kayyali

We are extremely transparent and have an outstanding reputation in our community. We will be glad to show you the parts in questions off of your vehicle and why we are recommending services. We know your vehicle better than anyone else , and our goal is to keep your vehicle running at top performance so you don't have to worry about it. Looking at your Inspection form , it appears you do need rear brakes. Our technician also made other recommendations, and also stated that you will need front brakes in the near future , not now. The 3k to 6k mileage is an estimation on front brakes , and that completely depends on your driving habits. You might not need them until 10k. But we would like to check them again in 3 to 6k and or consider replace. We do not have a turnover and our staff have been with us for years. I don't want you feeling as if we are not trustworthy and trying to sell you things you don't need , so feel free to come back and let us show you . Your business is important to me and my staff recommending proper maintenance items is also important. Feel free to contact me at any time if you have any questions or would like to bring your vehicle back for us to show you the parts in question.

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Empleados con los que trabajó
CC
CHRIS COCHRAN
JM
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Jeremy M.
Columbiana, AL
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional Service
Always timely, competitive prices
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/30/2016 09:33 AM

Thank you Jeremy.

Empleados con los que trabajó
CC
CHRIS COCHRAN
JC
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Janis C.
Birmingham, AL
2011 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Service Advisor Tom Land was very helpful, great to work with.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/18/2016 02:22 PM

Wonderful.. I will share your comments with him. Thank you for giving us the opportunity to service your vehicle.  Tom is an asset to our organization.

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Helena, AL
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
N
A
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/18/2016 07:19 AM

Thank you.

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Jemison, AL
2012 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/15/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good dealer but warranty coverage less than it should be
Dealer personnel have always been great. But I'm disappointed that there power train warranty did not cover a core turbo component.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/16/2016 07:45 AM

We appreciate your business Mr. Hayes. The component in question needed to be adjusted and not replaced. Powertrain warranty will begin with a part being replaced. We value your business and want you to be happy with our staff and your vehicle. So if you have any questions at all please dont hesitate to contact your service advisor.

Empleados con los que trabajó
CC
CHRIS COCHRAN
FC
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Farook C.
Hoover, AL
2011 Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/14/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not satisfied
Radio not fixed
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/15/2016 05:51 AM

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. It is unfortunate you are having audio issues. In some cases we have had great success sending the audio unit for repair. This option can take up to 2 weeks . Please contact your service advisor to discuss the best option for you.
 

Empleados con los que trabajó
CC
CHRIS COCHRAN
MD
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Melissa D.
Hoover, AL
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Happy to have my car serviced at Tameron Hyundai.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/14/2016 06:01 AM

Thank you.

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Hoover, AL
2011 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
2011 Genisis maintenace
On time, service was as needed, fairly priced. Nice info provided on overall condition of car
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/14/2016 06:01 AM

Thank you

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Pelham, AL
2014 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/07/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Unjust cost
Took car in for recalls and for an issue with gear shift. The one recall that was performed pertained to the gear shift. They also charged us $115 plus to evaluate gear shift on top of recall. Evaluation charge should have been included in the recall, since this is the problem we were having in the first place.
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/10/2016 06:17 AM

It is unfortunate but sometimes recalls will not fix an underlining issue. Your service advisor explains why and goes over entire ticket to make sure the customer has all questions answered. Please contact your service advisor if you do not understand your ticket.

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Mc Calla, AL
2012 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Warranty
Usually your company does a great job with service but now that my car as a transmission problem I'm getting the run around. All
Of my maintenance is done at the dealership.
No Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 11/01/2016 06:34 AM

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JB
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JOSEPH B.
2010 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and fair prices
They do just what is needed and do not over sell.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/31/2016 01:42 PM

Mr. Billmeier
Just wanted to say thank you for the kind words and the 5 star survey. You have always been a pleasure to work with. It is a blessing to have you as one of my customers.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Empleados con los que trabajó
MA
MATT AUSTIN
CC
CHRIS COCHRAN
RW
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Roger W.
Birmingham, AL
2012 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2016
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Every time I have taken my car in, the staff have been awesome. They are always courteous and professional, taking the time to answer all my questions and concerns.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/31/2016 05:48 AM

Thank you for the 5 star survey.

Empleados con los que trabajó
CC
CHRIS COCHRAN
MS
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Millie S.
Birmingham, AL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
I purchased my Sonata here at Tameron and the staff and management has been fair friendly and informative when it comes to servicing my car.
From the moment I purchased my Sonata I have spoken on Tameron's behalf. They are in the business to sell cars but the customers are first to be satisfied.
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/28/2016 09:08 AM

Mrs. Stanley

I could not ask for a better comment. Thank you very much for the kind words.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Empleados con los que trabajó
CC
CHRIS COCHRAN
Cliente verificado
Vestavia Hills, AL
2011 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2016
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
explains everything needed in a way that can be understood
Will always use this dealership for my Hyundai
Recomendado
JOE B., Service Manager de Tameron Hyundai respondió el 10/23/2016 09:24 PM

Thank you

Empleados con los que trabajó
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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