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CHERYL BUCK

Hyundai of St. Augustine
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(934 reviews)
100

Reseñas de CHERYL BUCK

KM
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KELLY M.
Palm Coast, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent Dealership
Great service - fantastic waiting area - Excellent service reps!! I love going for my oil change always a pleasurable experience!!!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/15/2014 06:11 AM

Hi Kelly,

 

 Thank for the kind words and loyalty to Hyundai of St.Augustine.


We love having you come in as well.

 

Sincerely,

Service Team

Hyundai of St.Augustine

 

Empleados con los que trabajó
CB
CHERYL BUCK
PF
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PAMELA F.
St. Augustine, FL
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai of St Augustine
A great experience. From purchasing my Sonata to the service department, I have never been so well taken care of. Love my Sonata and all the staff. I usually find car dealerships very intimidating but this was a totally different experience for me.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/15/2014 06:09 AM

Hello Pamela,

 Welcome to our Hyundai of St. Augustine family. Thank you for the kind words and loyalty to our dealership.

Sincerely,
Service Team
Hyundai of St.Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
SH
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STACEY H.
Saint Johns, FL
2011 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2014
cliente verificadoCliente Verificado
Categoría: Service
I want to send out a thank you to Joe King
Joe King, took the time to fix a problem. He believes that the company's reputation is important and he doesn't want to blemish it. My two children and I are Hyundai owners and our experience with this company has been great. It was a pleasure meeting you Mr. King and thank you so much for taking care of the problem.
Recomendado
Empleados con los que trabajó
CB
CHERYL BUCK
SH
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STACEY H.
Saint Johns, FL
2011 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2014
cliente verificadoCliente Verificado
Categoría: Service
I want to send out a thank you to Joe King
Joe King, took the time to fix a problem. He believes that the company's reputation is important and he doesn't want to blemish it. My two children and I are Hyundai owners and our experience with this company has been great. It was a pleasure meeting you Mr. King and thank you so much for taking care of the problem.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
09/10/2014
Tipo de Servicio: Repair
Categoría: Service
Broke my steering wheel
I took my car in for repair of my steering wheel and now the horn doesn't work, they want to charge me for the damage they caused.
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/10/2014 01:30 PM

Stacey,

 It was a pleasure meeting you. Thank you for allowing us to get your horn corrected. Please don't hesitate to contact me if you need anything or stop by to say hello on your next visit.

Best Regards,
Joe King
Service Director
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
FT
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FLORA T.
2012 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/09/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, helpful
Only problem I encountered was when I climbed into my freshly vacuumed and clean car, the steering wheel was jammed. The associate said that it is possible that someone grabbed the steering wheel when getting out of the driver's seat. She unblocked it, explaining what had happened.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/10/2014 05:45 AM

Flora,

 Thank you and yes, the steering locks are a burden at times. Please let me know how we can get to 5 stars on your next visit.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
AC
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ALBERT C.
Palm Coast, FL
2013 Hyundai Elantra GT
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/02/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service has failed me 3 time here
Sales if fine service is another story.
I don't know if I would recommend or not.
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/03/2014 05:56 AM

Mr. Cordwell,

 

 Our sincere apologies for the amount of extra time it took on your repairs. Thank you for your feedback as it is the only way we can correct our processes. Please let me know if you would like to take me up on my offer.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
PK
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PAUL K.
Palm Coast, FL
2010 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service, at a fair price!
They do a great job, keep you informed, are polite and helpful and fair in their business dealings! The work has always been done right the first time!
Recomendado
ANDREW M D. de Hyundai of St. Augustine respondió el 08/09/2014 06:07 AM

Thank you for the kind words and candid feedback. We sincerely appreciate your loyalty to Hyundai of St. Augustine.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
LS
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LYNETTE S.
St. Augustine, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/07/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Efficient, Clean, & Friendly
Great people; they work quickly and are very friendly. They do a great job on my car, as well.
Recomendado
ANDREW M D. de Hyundai of St. Augustine respondió el 08/09/2014 06:07 AM

Thank you for the kind words and candid feedback.  We sincerely appreciate your loyalty to Hyundai of St. Augustine.

Best Regards,
Andrew DiFeo
Owner/GM
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
PF
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PATRICIA F.
Jacksonville, FL
2014 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/02/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
warranty repair
Cheryl got my car in the next day
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/03/2014 06:20 AM

Thank you for your kind words and loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
SH
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SCOTT H.
Orange Park, FL
2010 Hyundai Genesis Coupe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Recent service visit
I go way out of my way (close to an hour) to take my car to Hyundai of St Augustine (which is also where i purchased the vehicle from) just because they are always very helpful, friendly and accommodating.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/23/2014 05:11 AM

Thank you for the kind words and we appreciate your loyalty to Hyundai of St. Augustine. Our Service team enjoys hearing how they are doing.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
JK
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JOSEPH K.
St. Augustine, FL
2012 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/09/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
service dept
excellent service and friendly professional staff
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/10/2014 05:01 AM

We thank you for the kind words and loyalty to Hyundai of St. Augustine. Our team enjoys the praise and strives to make sure your service experience is top notch.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
HC
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HOLLY C.
Palatka, FL
2014 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
paying attention to detail
Great job!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/03/2014 05:01 AM

Thank you for your kind words and loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
TT
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TRAVIS T.
St. Augustine, FL
2008 Hyundai Veracruz
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
THE BEST THERE IS, PERIOD!
Fast, courteous, even showing me service (cabin filter) that did not need replacing. Car dealers just don't do that...except St. Augustine Hyundai. Joe King, Sheryl, Debbie and all the mechanics are top flight. I just did their survey and my only lament was not being able to give them 11's. It's just above and beyond service.
And yes, I'm buying another Hyundai. Car is great, but the service is even better.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/30/2014 06:06 AM

Our service team appreciates the kind words and candid feedback. It is truely a pleasure having you in our Hyundai of St. Augustine family.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
BJ
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BEATRICE J.
Jacksonville Beach, FL
2013 Hyundai Elantra GT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service visit
We arrived timely for visit - Service took only
about 30 minutes. In the interval, we looked
at mid-size and took a trial ride.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/30/2014 06:02 AM

We thank you for the kind words and loyalty to Hyundai of St. Augustine.

 

Sincerely,

Service Team

Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
LS
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LLOYD S.
Orange Park, FL
2013 Hyundai Santa Fe
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
06/16/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
scheduling an appointment
I went on line to schedule routine maintenance on my 2013 Santa Fe. I was surprised when I received an email stating they couldn't give me a quote on a new vehicle without knowing the make and model of my vehicle. Confused I tried calling them on the phone (twice) to make the appointment and and twice I was connected to new sales. Finally after contacting them online again I live chated with Becca and got an appointment and confirmed the work I needed done. The sales dept was great when we bought the vehicle, but the service dept needs some work.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/16/2014 09:21 AM

Thank you for the candid feedback. I apologize for the on line chat and scheduler trouble and appreciate you bringing this to my attention so I may get it corrected.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
JC
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JOHN C.
Ponte Vedra Beach, FL
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Comeback.
Something was wrong with my appointment. I was scheduled before service opened. They recovered nicely but they did not wash the car. I guess system was down??? They offered for me to come back, which was customer friendly, but I live 30 miles away. Too far for a car wash only.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/16/2014 06:05 AM

Thank you for the kind words and candid feedback. We are terribly sorry for the inconvenience of not being able to wash your vehicle at the time of your visit.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
PH
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PATRICK H.
St. Augustine, FL
2014 Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best Service Department in Town
Friendly and courteous service from making the appointment to picking up your car. Review the charges thoroughly and explain in detail what service was performed.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/11/2014 06:20 AM

Thank you for the kind words and loyalty to Hyundai of St. Augustine. Our service team appreciates reading how they are doing.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
DH
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DAVID H.
Ponte Vedra Beach, FL
2010 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast
Very fast service for oil change, tire rotation & car wash. Under 1 hour.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/10/2014 05:06 AM

Thank you for your kind words and we appreciate your loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
JJ
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JOSEPH J.
St. Augustine, FL
2014 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2014
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
As good as it gets
This dealership is top notch for both service and sales. It's the best I've experienced in the whole area.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/04/2014 06:42 AM

Mr, Johnson,

 Thank you for your kind words and loyalty to Hyundai of St Augustine. Our staff appreciates the feedback.

Sincerley,
Service and Sales
Hyundai of St Augustine

Empleados con los que trabajó
CB
CHERYL BUCK
SR
STEVE RISLEY
JO
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JESUS O.
2013 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2014
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Customer Sevice from the Service Team
As always, the service team at Hyundai of St. Augustine came thru for me and my family. AGAIN! Thank You !!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/22/2014 04:48 AM

Thank you for the kind words and we appreciate your loyalty to Hyundai of St Augustine.

Sincerely,
Hyundai of St Augustine
Service Team

Empleados con los que trabajó
CB
CHERYL BUCK
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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