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BRAD THOMASON

St. Charles Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(485 reviews)
74

Reseñas de BRAD THOMASON

AH
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Anne H.
Saint Charles, MO
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Very nice waiting area too
Very nice
Recomendado
Bob R. de St. Charles Hyundai respondió el 09/22/2017 05:19 AM

Thank you very much for your business ! and your time to complete the survey !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Empleados con los que trabajó
BR
BOB RECK
BT
BRAD THOMASON
LC
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Larry C.
Washington, MO
2011 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional staff. Work done in a timely manner.
Yes because of statement above. Have trust in service department.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/22/2017 05:19 AM

Thank you for the very positive survey. We appreciate all your continued business done with our dealership. Let us know how we can make your next trip here a five star experience

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
RL
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Robert L.
Eolia, MO
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and knowledgeable sales and service
We have bought four Elantras from you and are getting ready to buy number five after the first of the year
we would not be coming back if the service and price was not the best
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/21/2017 01:24 PM

Thank you for the great five star survey on your latest service trip to our dealership. Glad we can keep you and your vehicle happy and returning for future business. Hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
HG
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Heather G.
O Fallon, MO
2015 Hyundai Genesis
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
09/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service issues
I think the guys doing my service itself are fine. The service desk people are lacking. I say this based on buying 2 cars here. I shouldn't have to re-explain I am there for 15k Mike checkup & confirm want all items Hyundai reccomnds done while I am there. Have pre-paid maintenance pan & never shows. I have to point out each time. They didn't come discuss cost for additive I asked about. They just did basic work & took longer than they said, then didn't even tell me done. I saw my car finished & parked out front & had to ask for it.
No Recomendado
KYLE W., Express Service Advisor de St. Charles Hyundai respondió el 09/20/2017 02:19 PM

Thank you for your feedback. I am sorry for the confusion regarding your maintenance contract information. The information on your maintenance and service contracts are in our system now so they can be seen in your file. We are making some changes so that our process is smooth and easy for our customers. We hope to show you the next time you come in and make sure you have an excellent experience!

St. Charles Hyundai Service,

Kyle Woodworth

Empleados con los que trabajó
BT
BRAD THOMASON
BS
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Barbara S.
O Fallon, MO
2017 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Its not a warm, friendly place but its ok. Its obvious when someone has an expensive car and/or is younger.
see above
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/18/2017 05:50 AM

Thank you for the response to your latest service trip to our dealership. Please do let us know how we can make your next trip to our dealership a five star experience.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
JK
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JOAN K.
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The helpful employees. Everyone is eager to help you in any way
The waiting area for service customers is clean and comfortable. Everyone is friendly and eager to help with any questions.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 09/18/2017 05:23 AM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
BT
BRAD THOMASON
NJ
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Nichelle J.
Saint Peters, MO
2007 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The staff
Exceeded expectations
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/18/2017 05:50 AM

Thank you for the great five star survey, we greatly appreciate all your continued business done with our dealership. Hope to see you soon for your next scheduled routine maintenance.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
BD
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Bernice D.
Saint Charles, MO
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly, trustworthy, efficient
Work is always done in timely manner
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/15/2017 05:54 AM

Thank you for the perfect five star survey on you latest service trip to our dealership. Your feedback is very important to us and hope to see you back in soon for routine maintenance.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
LD
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Linda D.
O Fallon, MO
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
New car...same great service!
Neew car that i really love and ssme great service and friendly efficient personnel!
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/15/2017 05:53 AM

Thank you for the great five star survey, We greatly appreciate all your continued business done with our dealership.

thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
JR
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Jaswinder R.
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Less wait time.
Less time
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/15/2017 05:52 AM

Thank you for the great five star survey, We greatly appreciate all your continued business done with our dealership.

thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
JF
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Jerry F.
Saint Charles, MO
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great dealership!
I love this dealership. Every visit is pleasant, never feel tense, always a relaxed atmosphere.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/13/2017 10:52 AM

Thank you for the great five star survey, we greatly appreciate all your business done with our dealership. Hope to see you soon for your next scheduled maintenance.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Cliente verificado
Saint Charles, MO
2015 Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall work
Just about everyone is friendly and helpful. The lady inside that helped me with my loaner car was not friendly, she acted as if I was bothering her.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/12/2017 02:17 PM

We do apologize for the cashier that got you into your loaner car, we will be sure to make sure she is taking her time with customers and being as friendly as possible. Hope to see you soon for normal routine maintenance.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
HK
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Henry K.
Saint Charles, MO
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Timely
I can wait comfortable while they change my oil and lights.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/11/2017 05:24 AM

Thank you very much for the perfect five star survey. We greatly appreciate all you continued business.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
CM
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Colby M.
Hazelwood, MO
2016 Hyundai Accent
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Not as thorough as usual
None of the services provided were touched on by the person who I dealt with. Nothing was explained to me, outside of the filter replacements I was approached about. The gentleman I usually deal with has always done so, but I was "taken care of" by someone else this time. I am usually presented with a checklist of things they look for, such as tire wear and wheter or not they took care of the air pressure in my tires, etc.. This was not done this time. I honestly don't know if the checklist was performed.
Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 09/12/2017 08:44 AM

Thank you for your feedback. Our technicians perform the same checklist on every vehicle they service. It is included in our process to check tire condition and inflation each visit. Many other items are inspected as well. Upon review of the inspection form, the cabin and engine air filter were found to be dirty, which you authorized us to replace. The only other notable item is that your tires are worn to 6/32 tread. Not ready for replacement yet but something to keep an eye on. I appologize that the information about your tires was not reviewed with you at your last visit. We do appreciate your business and look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
BT
BRAD THOMASON
PA
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Peter A.
Saint Charles, MO
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service with a bonus...
I brought my '17 Santa Fe in for the 7500 mile service - in the process they took care of the factory recall (secondary hood latch) and they had the mud guards in stock for the front and rear (which they installed during the process). All of this was completed in approximately 90 minutes. I could not have asked for a better situation.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/06/2017 05:21 AM

Thank you for the great five star survey, glad we could get all your services done with in a timely manner. Hope to see you soon for your next routine maintenance.

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
SW
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Sarah W.
Saint Louis, MO
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always great. Always.
Always great service. Wish they had more bays so I never had to wait.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/05/2017 11:51 AM

Thank you for the great five star survey on your latest service trip to our dealership. Glad we can always make your experience with us a five star trip!

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
CS
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Carol S.
Saint Charles, MO
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and nice people
Totally happy with service. Best dealer ever!!
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/05/2017 11:51 AM

Thank you for the great five star survey on your latest service trip to our dealership. Glad we can always make your experience with us a five star trip!

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
LS
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LUKE S.
2017 Hyundai Elantra
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
09/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Slow when not busy
Went to get an oil change while there was barely anyone there having things done to their cars and it took 1 hour for my oil change to be completed. Saw my car sit outside while there were open spots in the shop.
No Recomendado
JAY B B., Service Manager de St. Charles Hyundai respondió el 09/06/2017 01:31 PM

I appologize for your wait time. We have made some staffing changes recently to streamline our processes so your next visit will be much smoother. Thanks for your business, we appreciate it.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Empleados con los que trabajó
BT
BRAD THOMASON
SV
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Scott V.
Wentzville, MO
2013 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Get to know your dealership!
I have taken the time to get to know most of the employees at my service dealership from the General manager to resales staff, service writers, technicians, and receptionists.
Recomendado
CHRISTOPHER A J., SERVICE ADVISOR de St. Charles Hyundai respondió el 09/05/2017 05:13 AM

Thank you for the 5 star review! It is always a pleasure to service your cars.

Thanks again!


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Empleados con los que trabajó
BT
BRAD THOMASON
MM
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Mary M.
Chesterfield, MO
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
friendliness, courtesy
Service was very good.
Recomendado
Brad D. de St. Charles Hyundai respondió el 09/05/2017 11:50 AM

Thank you for the great five star survey on your latest service trip to our dealership. Glad we can always make your experience with us a five star trip!

Thank you, Hyundai service
Brad Dean

Empleados con los que trabajó
BD
BRAD DEAN
BT
BRAD THOMASON
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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