My son had his truck serviced at a local Dealership. It was just oil, lube, and filter. That was abou
t a month ago. We wanted to check the current oil level and opened the hood March 12th, 2024. We were shocked to see the oil dip stick was not fully seated into the tube. In fact, was sticking out 11 inches or more. Oil was everywhere. Underneath the hood and around engine bay, oil tube, area. (Thanks Dealership!) We were concerned about water intrusion into oil, as he gets multiple car washes per week. I called Dan and spoke with him about the incident. He said that If I could get the truck to him that evening, he would be able to look at it tomorrow. The truck is a diesel, 6 cylinder. I got the vehicle to Dan about 4:40 pm. He came up with a repair plan that was phenomenal. He drained the current oil and placed into a container. He cleaned up the underneath hood and engine bay area. He called by noon to say the vehicle was all set to go. He added that he noticed the gasket on the oil drain plug was damaged and not replaced. Instead, the worn gasket was put back on the drain plug. Dan replaced with a new one. ( The Dealership should have done this!) Dan put diesel oil in the vehicle and drained, then refilled, with the correct diesel oil and a new oil filter. The employees at Repair Rite went far above what I expected and I appreciate it!. I will be a customer for life.
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25350 Pleasant Valley Rd
Unit 130a
Chantilly, VA 20152-1315
4.9
(568 Reseñas)
Recalificaciones™(1)
YZ
Excellent and timely service
I took my car for emission inspection. The staff were very polite and courteous. They completed the i
nspection in no time and everything was done in a professional manner.
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All the guys there at TJs treated me good, and got my trailer a sticker for my next day trip. They fo
und all the parts that it needed to make it safe and road worthy. Great guys to deal with! Made sure everything was right and answered all my questions before I picked up.
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This was my first encounter with Scott’s Service Place, but will certainly not be my last! Everyone I
interacted with was kind, courteous , friendly and professional. And Dan took very good care of my car, going above and beyond to understand the issues, clearly communicate what needed to be done, and pulled off the job within a tight timeframe as I was heading out of town. And the price was right! What more could one ask for?
Thank you, Scott’s!!
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The team here is great. Super friendly, and they were able to get me in on short notice. Can't say th
anks enough for their swift and knowledgeable help!
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