We were travelling from Colorado to New Branunfels when we developed a radiator leak on December 28th
in Lubbock.
Initially, we were going to rent a car to continue our trip and pick up our truck on the way back to Colorado, but Brandon's "squeezed" us into their shop and assured us the repairs would be done by 3 PM and they were.
In addition, their staff drove us to lunch, while we waited for the repairs to be completed.
We enjoyed the balance of our trip without incident due to Brandon's profressionalism and prompt service.
If I lived in the Lubbock area, Brandon's would unequivocally be my "go to shop" for auto & truck repairs.
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1911 S Arlington Heights Rd
Arlington Heights, IL 60005
4.8
(1,207 Reseñas)
JB
Excellent
Communication was excellent throughout the process, both in delivery and in consistency. Things were
explained when needed, and done so clearly.
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My car broke down on Tryon Street and Arandas happened to be one of the closest mechanics. Boy was I
lucky. They went ABOVE AND BEYOND. They recommended a tower who was efficient and kind, and when the vehicle arrived they were able to give me a diagnostic by that afternoon, which I didn't expect as they were very busy.
They were very honest about what was wrong/ possible future problems after fixing it and gave me a full view of my options. I ended up deciding that it needed to be junked (possible head gasket on $1600 car). They were kind enough to wave the diagnostic, because of the situation. I was blown away. I never expected such a kindness. They were always a step ahead and communicated every step of the way.
I can't rave enough. I WILL NEVER GO ANYWHERE ELSE. If you need ANYTHING give them a chance. They are an honorable company.
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My car was overheating so I pulled over and called DK Hardee. Rachael answered and told me to use my
towing services. In my panic, l hadn’t thought about towing. My AC is working fine. DK Hardee did it again. Kudos to the mechanic(s).
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