I was in a pinch and needed my new 2024 palisade first service completed as I was traveling down to F
lorida. I contacted the service department and even though they had no open spots, they were able to squeeze me in in the later part of the afternoon that’s customer service.
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We found the service and staff to be above and beyond. We aren't local. We were traveling from Saraso
ta, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing.
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I LOVE taking my car to service. They’re always accommodating with the schedule, affordable, very cle
an work, fast and reliable. Mr Alvin from Customer Service is amazing! I’ll be sure missing this crew at our new home location!
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I took my Santa Fe in for an inspection and a tire rotation on a Friday morning.
I was greeted by
a nice young man, Justin Franklin, who was extremely helpful. The service department was very busy and was running a little behind, Justin was great and kept me informed of the progress of my vehicle.
Due to the service, kindness, & consideration of Justin I am glad I chose Hyundai McKinney to service my car.
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I was at the dealership getting a recall update on my 2015 Elantra when a nice young man approached m
e introducing himself Kolby. Respectful and knowledgeable answering all my questions about the 2023 Santa Cruz. The finance team was great and worked with me to get to a down payment AND monthly payment I had in mind. After purchase they will answer any questions you may have. I would highly recommend.
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I arrived to have my new vehicle inspected expecting to be there at least an hour. I waited less than
thirty minutes and happily went on my way. After a long day of teaching, I was glad to be done and on my way home. Thank you, Brenda, for you kindness.
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