I LOVE taking my car to service. They’re always accommodating with the schedule, affordable, very cle
an work, fast and reliable. Mr Alvin from Customer Service is amazing! I’ll be sure missing this crew at our new home location!
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Rick Case Hyundai has amazing customer service.. they were able to help me choose the right cars for
both me and my husband. From start to finish they made the process so smooth and as fast as possible.. Bongsu and a manager Steve Fricks were very attentive and helpful. I will buy my next vehicles there and highly recommend this dealership if you are looking for Professionalism when purchasing your car.
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Go ask for Marshall that guy will lift the weight for you and he will.go to bat for you and I know t
his after I drove off with a nice new truck thanks Marshall
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I was at the dealership getting a recall update on my 2015 Elantra when a nice young man approached m
e introducing himself Kolby. Respectful and knowledgeable answering all my questions about the 2023 Santa Cruz. The finance team was great and worked with me to get to a down payment AND monthly payment I had in mind. After purchase they will answer any questions you may have. I would highly recommend.
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We found the service and staff to be above and beyond. We aren't local. We were traveling from Saraso
ta, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing.
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I arrived to have my new vehicle inspected expecting to be there at least an hour. I waited less than
thirty minutes and happily went on my way. After a long day of teaching, I was glad to be done and on my way home. Thank you, Brenda, for you kindness.
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Dealer quoted me an OTD cash price on a New vehicle with 10 miles on it advertised on their website.
No return calls when I asked to pick it up. Later salesman and sales manager tell me the car is really a DEMO, and try to upsell me to a more expensive model.
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Excellent customer service provided by Garrett Ames
Garrett has provided excellent customer service today. He had created great customer experience. He a
nd other service advisors before him are the reasons that I come to this dealership to service my vehicle instead of the Plano location.
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I hit a deer with my Genesis G90. I have all my service performed at Dennis, so it made sense to sta
rt there for my bodywork. My initial estimate was with Max Tinsley. Max was very professional and provided the insurance estimate quickly. Max made sure I was aware of the possible supply chain issues with a frontend collision on the G90 because of the computer systems. I left the car at Dennis for repair. The customer service Max provided was outstanding! He kept me apprised of the supply chain issues and the repair progress at the exact level I needed.
I picked up my "new" G90 and it is just as nice as it was 3 years ago! Thank you Max and Dennis... I would recommend the Dennis Collision Center and Max to anyone in need of this service.
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I had a rough time at another Hyundai dealer closer to my home, so I called Jenkins Hyundai of Ocala
and was put in touch with Jon Townsend. He was newer, but a pro at getting me the exact vehicle I wanted with no extras or add-ons being sold or stuck on and being forced to pay for, and was able to get me tint added on plus some other things that would normally be additional fees included! He followed up on every request, including my ask that I not pick up the vehicle over 2 weeks after its purchase due to business travel and vacations that were already in the works (and having to get the exact car I wanted delivered from another dealer). Although Jon said he was new, he acted like an experienced veteran, and I really made the whole experience a joy. As I told Jeremy the sales manager personally, when my wife needs a new vehicle, we will be back to Jenkins.
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