If you are looking for a car and you don’t want to go through the hassle of traditional dealerships,
come see Carlos Menjivar at Tustin Hyundai. His extensive experience in the field makes for an informative and reassuring decision making process. His authenticity is refreshing. He naturally walks your through the process and support your concerns. He lends a great ear for what is important to you and combines that with impactful recommendations.
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Oil & Filter Change - Low Air Pressure Light on dash - Rear Wiper missing/replace
Service Advisor, Kirby Butler is very knowledgeable. He receives the car very well during write up an
d answers all questions. He keeps you informed throughout the visit up to and including checking out with the cashier...
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I went in with skepticism because I don’t like all the negotiating with buying anything new. This dea
lership doesn’t do any of that. My sales rep Bobby Frison was awesome and helped me find the car that was exactly what I was looking for. He didn’t rush me nor did he have a problem when I asked for different options. I’m happy with my Tucson. Thanks Bobby!!
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Overall, I give them a satisfactory rating. I brought my car in right after the new year, the first w
eek in January. I didn't get my car back until May 31st. They told me within the first couple of weeks that I was going to need a new engine and that the issue was common with these cars. They told me once they order the engine, it will take approximately 2-3 weeks to come in and then 1-2 days to install. What they did not originally tell me was that there were multiple cars waiting on engine installation and that my car wasn't going to be serviced until all the other vehicles were completed. Every time I called for status, it was always the same response, "We're still waiting for the engine to come in." I finally received a "loaner vehicle" in early March. Very thankful for the loaner so I could finally get back to some normalcy. About a month later I called for status on my car again. They told me the same thing. So, I finally did some research of my own. I called parts department to find out if my engine had even been ordered yet. He told me it had. It was ordered 18 Mar and an expedite request was called in on 20 Mar. The bad news was it was on backorder. He checked his system for manufacturers on-hand quantities for this engine. They were all zero. So that told me that the Manufacturer was going to have to build the engine and ship it out. Not knowing if it was coming from South Korea or stateside manufacturer, it could have been up to 8 months or more before I could even get my engine. Finally received my car on 31 May. My suggestion to Hyundai Corporation... if you know that these types of engines are having issues and are going to need replaced, then have engines on hand at the manufacturer or supplier so they don't have to be backordered. I guarantee you that my car and the one other car sitting in Marion Hyundai service department are not the only Santa Fe's in the United States that need new engines. Otherwise, thank you for replacing my engine and getting me up and running again. I was happy to get back to my normal life.
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Rick was great out of the muncie branch. Scheduled to come and and fix the car and was out in a jiffy
. He was very professional and informative thanks for the great experience!!
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I was in need of help in keeping my vehicle on the road and I want to mention that the Sales Manager
Chris Penny was very helpful and an excellent listener he also took every bit of stress out of that car dealership interaction. I recommend him to anyone who is searching for assistance on making a decision as important as purchasing a vehicle.
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In desperation of getting new car at the moment of buying, got new Kona over the phone. Stephen who I
originally spoke to and helped me out was wonderful. Julia was sweet and as helpful as she could be. The financial advisor, more on pushy side, what I remember of old car salesmen type, which I was not in mood for after 14 hours of working. Tried to make it best, but noticed bullying among employees and that really rubbed me wrong way. Very happy with my car regardless.
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