Greg, Steven and the rest of the crew are the best: repairs are done right the first time, their advi
ce is helpful, and prices are fair. We've entrusted four vehicles' maintenance and repairs to them over the past 20 years and wouldn't consider going anywhere else.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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I made my appointment on Tuesday for the next day which was incredible ! But I had to cancel and resc
hedule to Thursday and again NOTA PROBLEM!!! The service was excellent! Great customer service and the cherry on top! I was out all within 45min!!! Thank you Luke for making me feel confident leaving a shop as a female.
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12310 Meridian Avenue East Suite 2
Puyallup, WA 98373
4.8
(368 Reseñas)
RL
Excellent Mechanical Experience & Customer Service
Bailey's is second to none when you require automotive repair in the Puyallup area. I've been using t
hem for over 3 years. They've done radiator work, installed a new transmission as well as a new rear differential for me. They have fair pricing and wont try to sell you something you don't need (great diagnostic skills). Nate and his mechanics are as honest as the day is long.
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I’m so grateful for our mechanic Spencer. He was awesome, as a girl it’s hard to find a place where I
feel that I can trust. He was able to help me fix my check engine light and I couldn’t be more relieved. Quick and easy fix. Worth every penny!!!!!
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