I cannot express enough what a wonderful experience our family had at West Houston Hyundai, all thank
s to Ricky! We test drove, asked all the questions, went home, texted more questions, and then came back and purchased our Palisade. Ricky answered every question and was incredibly patient and thorough. We really appreciated that he took the time to make sure we understood all the vehicle's functions before we pulled off the lot. We were also very very thankful for his negotiating skills in getting us at the price point we needed. He truly cared that we got what we needed and understood everything. Hands down the best car buying experience we've had in years! Thank you Ricky!
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From Mike Palenik
I wrote a bad review last night late when I was tired and frustrated. I bought a
2022 kia and did not understand how to use the controls.
It was late and we were all tired. I went back this morning to complain and Juan was very patient with me and resolved all issues for
me. Amanda was my sales person and was very kind and when I go back for my next car I will definitely ask for her.
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Great experience! The owner squeezed me in despite their busy schedule, and the mechanic thoroughly e
xplained the extensive repairs. Now, my car runs better than ever. Professional, fair pricing, and excellent service—I highly recommend them!
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We came in to swap out the alternator and fuel sensor for my 2008 Hyundai Santa Fe. The guy at the fr
ont desk was very professional and to the point, the guys did a great job on the service!
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We were interested in a vehicle near Vic's, we are from out of state (18 hrs away). I spoke with Jon
athan and they were happy to fit us in and do an in depth inspection of the vehicle. Every step of the way, Jonathan was in touch and happy to talk with me and answer any questions.
The cost of the inspection was very reasonable and the inspection was very detailed, just what we were looking for. They included pictures as well as an estimate for repairs.
Their inspection was the same level of detail they would give their family. They saved us from purchasing a vehicle that required costly repairs.
Thank you Jonathan, and the mechanics at Vic's.
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The service was great fast and affordable and so convenient to my location. The staff was great and m
ade you feel like family more than just a customer. They can fix anything and I recommend them to anyone who needs there car fixed professionally!!!
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I brought my car in concerned that there might be an additional problem with my motor mounts. I was v
ery concerned because we have two special needs girls and we were supposed to be picking up some Christmas presents for the girls in the afternoon. You all not only found the problem, you fixed it and called to let me know it was under warranty and no charge. Then you said Merry Christmas and you made it I'm very merry Christmas. Thank you so much.
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