My car was done reasonably quickly and the waiting area is clean and convenient. I waited about 3 hou
rs and listened to the staff talk on the phone with several customers; they itemized everything even the tax, but they never suggested that the customer should bring cash to get that price. There is a 3% surcharge for paying with a credit or debit card. Now you know!!
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My wife and I were car shopping and saw a Hybrid Tucson at the Clarksville location. This dealer had
a larger inventory than the one nearby. So, we drove the 38 minutes from Reisterstown to see if we could find something we liked. Happy to say that we did. The showroom was very inviting, clean, and pleasant. Al, our salesman, greeted us and discussed the purchase. Al was very informed on all aspects of the car and let us test drive. The car sells itself. We have owned Tucsons in the past but this does not even come close to our 2015 model. The safety features and creature comforts sold us. We haven't had any interactions with the Service Dept yet but if it is as pleasant and efficient as sales & marketing, I think we will be very satisfied.
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