This is my fourth Hyundai, and experiences like this are exactly why I remain a loyal customer.
I
want to give a sincere thank-you to Valencia, Service Advisor at Hyundai of Hampton.
Valencia is consistently honest, professional, and incredibly helpful. She takes the time to explain what’s going on, gives realistic time estimates, and treats customers with respect. This visit was no exception — she listened, handled a warranty issue efficiently, and made sure everything was taken care of properly and at no cost to me.
It’s rare to find a service advisor who is both knowledgeable and genuinely kind. Valencia is exactly that. Because of her, service visits are stress-free and handled the right way.
Highly recommend working with her if you want clear communication and excellent customer care.
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My whole family(4people) got their car from Dougs and we are more than likely to come back to get our
next car from here than any other place. Friendly service and good cars all around best dealer around.
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It's like two parallel universes. I couldn't ask for a more attentive service dept. Richard Hall alwa
ys takes care of me. He gets me in and out as efficiently as possible. The sales dept. is useless. They never seem to know the answers to questions that I've asked about the Hyundai models. The dealer 'mark-ups' are an insult. I drove out to Palm Springs Hyundai where I've previously purchased a Kona and a Tucson Sport. They don't mark up their cars over MSRP. Hence, I just bought a Venue there a few days ago.
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1050 Capitol Expressway Automall
San Jose, CA 95136
4.7
(6,968 Reseñas)
Recalificaciones™(273)
MC
Hyundai Sonata Hybrid died and needed to be towed to dealership
Henry Palacios worked with me over the phone and gave me an approximate date of when my car would be
looked at. He kept me apprised of the possible repairs needed, approximate costs and what was covered under my warranty. I have worked with Henry many times before and he goes the extra mile to make sure my car is taken care of in a timely manner. I am very happy to work with Henry as he is conscientious and hard working.
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1050 Capitol Expressway Automall
San Jose, CA 95136
4.7
(6,968 Reseñas)
Recalificaciones™(273)
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