Usually waiting to find out what's wrong with your car or what else they might find when you're there
for routine maintenance, it's altogether a different experience at Certified Auto Care in Richmond, VA (Glen Allen). I trust those working on my car and can have candid conversations about what needs to be done without the uncomfortable pressuring feeling that the technician is trying to sell me something.
The lobby temperature is always comfortable, there's no smell of car grease, it's peaceful and relaxing, and everyone is friendly. I used to have someone follow me to appointments so I could leave my car and get a ride back. But now I take a book and wait in the lobby. It's a nice break in my day.
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My car wouldn't start and it was the first snow of the season so I knew the tow trucks were busy. The
y were there very shortly and jumped the car and advised if I wanted to follow them back they'd test the battery. The battery was bad and they were able to get one installed in a few minutes. Excellent customer service starting the moment I called. Definitely recommend them.
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This place definitely has mechanics and not parts hangers. They diagnose the problem made some adjus
tments to the parts on the truck that were still working therefore keeping the cost way down. I’m sure they could’ve just replaced a bunch of stuff and charged me for all those parts.
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