As always I not only received great and timely repair, I continually witness great customer service a
nd that is something not seen on a regular basis these days. I highly recommend Bauer's, keep up the excellent work!!
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I personally have never used this shop. My parents have for years and years. My dad passed away in Oc
tober 2022. When my mother needed either a new transmission($5000+, or a new vehicle), in December 2022, their mechanic offered to take my mom car shopping. He could’ve said to put a new tranny in, but in his honesty, he offered to help her find a new vehicle instead. Talk about trust. I will forever be grateful to this shop and the character they provide to humans. If you’re wanting a genuine relationship with the people who you trust your vehicle and life to, these are the folks. Thank you for the support you provide to your community.
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I can always trust the information, regarding my car, from Scott. He's the best, and probably deserv
es a raise. The front-in guys, Dave and Rob, are also very knowledgeable, and customer-focused. The nice surprise is there are never any surprises.
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Mark is always completely honest with what is wrong and seems to continuelly do more than I pay him
for. I do not trust anybody but him with my vehicles. I could not have a greater respect for him and his work.
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My son had his truck serviced at a local Dealership. It was just oil, lube, and filter. That was abou
t a month ago. We wanted to check the current oil level and opened the hood March 12th, 2024. We were shocked to see the oil dip stick was not fully seated into the tube. In fact, was sticking out 11 inches or more. Oil was everywhere. Underneath the hood and around engine bay, oil tube, area. (Thanks Dealership!) We were concerned about water intrusion into oil, as he gets multiple car washes per week. I called Dan and spoke with him about the incident. He said that If I could get the truck to him that evening, he would be able to look at it tomorrow. The truck is a diesel, 6 cylinder. I got the vehicle to Dan about 4:40 pm. He came up with a repair plan that was phenomenal. He drained the current oil and placed into a container. He cleaned up the underneath hood and engine bay area. He called by noon to say the vehicle was all set to go. He added that he noticed the gasket on the oil drain plug was damaged and not replaced. Instead, the worn gasket was put back on the drain plug. Dan replaced with a new one. ( The Dealership should have done this!) Dan put diesel oil in the vehicle and drained, then refilled, with the correct diesel oil and a new oil filter. The employees at Repair Rite went far above what I expected and I appreciate it!. I will be a customer for life.
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