I was driving to Gaithersburg and my whole car shaking so bad that it made my voice shake when I was
talking, it was like sitting in one of those massage chair at the mall. I thought I needed to get my tires rotated and balanced and looked up the nearest mechanic on my route and found this place. I asked for an estimate for an oil changed and tire balance. I was shocked at how fair the price was. I expected to be paying way more than what they estimated and they guarantee that the price won’t go higher than 10% of the cost of the estimation. I went ahead with the work. A mechanic came in a little while later to tell me that my front outer tire rods were stripped and that’s what was causing my care to shake so violently. I thought “great! That’s gonna set me back an additional $500 that I absolutely don’t have. I asked for an estimate and if they were able to do it the same day and was once again, utterly shocked at how inexpensive it was and that he was going to order and pick up the part down the road immediately. I told them to go ahead and do it. So they do my tire rotation and balancing, oil change and put new outer tire rods all for $430. My car rides so smoothly now, no shaking at all, has fresh oil, an tires are even. They did it all the same day and in under 2 hours. Incredible work for a bargain. I’m definitely making them my de facto mechanic after this experience.
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So often, especially today you can get inconsistent service from anywhere in society. I have been usi
ng this service center for my three cars for over 10 years. I must note that two years ago, the level of customer care improved above an already high mark. The owner and management team go out of their way to take care of customers. It is simply excellent customer service and care of my vehicles. Hats off to Alex, Elia and the whole team! Thank you!! 🙏🏾
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I have been utilizing BP Lake Ridge for my automotive service needs since 2020. Buick sedan, Lexus ES
350 and Honda Odyssey have been serviced at this location. Mr. Salman has been managing this service center with his staff. I am extremely impressed with his fair and honest communication regarding what service is required and then performing it with professionalism. I wish him and his staff all the best.
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I been visiting this place for a long time and I always feel like they take care my car. I always do
my oils change here. Last thing I had done here was the transmission fluid change. 👍🏽costumer service is not the best but can be worse. I definitely recommend this place.
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