I'm a long time Neubauer customer and know they are professional, honest, and customer focused, but I
need to give them a special shout out today. On the Saturday before we were set to leave for a road trip vacation on Wednesday, I discovered my brakes needed to be replaced. I called first thing Monday morning and Chelsea found a way to fit us in and made sure we had our car back by Tuesday afternoon in time for our travel on Wednesday. What a relief! As I said, very customer focused! Sarah, Matt, and Chelsea are always great to work with. Thank you Neubauer team!
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Service was great. The front desk people were friendly. His prices were competitive
I'm always intimidated going into car places to have my car fixed. This time the
experience was di
fferent. The owner listened to what I had to say. My car was fixed
the same day. The owner warranted his work for 5 years!
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My VW Atlas needed a water pump. Jim Barbey was within driving distance (without towing it). The chec
k engine light came on when the water pump failed and gave several codes that only a VE dealer would understand. They called and asked me if I would rather have it towed to a dealer. They were concerned there might be an underlying issue causing the water pump failure. Having researched the issue, being 2 days before a holiday weekend, and not wanting to tow it 20 miles, I requested they complete the replacement. They reset the check engine light for me and so far, so good! I really appreciate their concern.
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I've relied on Linhard's for years. Friendly, honest, totally competent, flexible, and very caring. G
reat folks, I"m proud to have this small business in our community.
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