I had an exceptional experience at Griffen Auto Repair Shop. I received honest auto repair service th
at exceeded my expectations. I took my Jaguar to them after an unsatisfactory visit to the Jaguar dealership in Miramar, I found the dealership's service department to be misleading and untrustworthy. They claimed there was a crankshaft main oil seal leak and provided me with expensive verbal estimates that did not include all the costs. It was obvious what they were attempting, and worst part of all, I could not trust their words or service.
When I brought my car to Griffen Auto Repair, they thoroughly checked it and determined that the issue was not what the dealership had diagnosed. Instead, it was an oil panel leak, and the main crankshaft seal was not the problem at all. Dwain from Griffen Auto Shop was fantastic; he kept me informed throughout the entire process.
What I appreciated most was their honesty. They were upfront about any issues and addressed them without charging me extra or trying to squeeze more money from me. The professionalism and quality of care I received were remarkable. From now on, I will only take my Jaguar to Griffen Auto Repair for maintenance, except when it is still under warranty. Thank you, Dwain and Talon, for your incredible automotive skills and service. You both are true champions when it comes to taking care of vehicles. I will return for all my Jaguar maintenance and service needs.
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I really appreciate that I can take my 2013 Mini Cooper to 1st Ave. European and when I pick it up a
few days later all of the annoying "warning" lights are off and she seems "good as new"... I find the entire staff helpful, professional and highly competent.
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Today is mh first day going there but he seems to know wat hes doing and very nice and friendly
and was very uofront and and explained everything very clearly
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I'm very pleased with recent auto service. Got the job done efficiently, well, and delivered when th
ey said they would. As a bonus, and of great convenience, is their transportation to/from office. Tory is professional and trustworthy. Another happy customer!
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I highly recommend Japanese Car Masters. Excellent service from start to finish.Excellent technicians
listen to all concerns and give detailed explanations of work to be done, even a print out if desired.
Professional, honest, and skilled mechanics. The very BEST customer service!
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