Check engine light came on - Duramax with a little over 100k miles. Auto parts store diagnosis equipm
ent indicated failed glow plug.
Had to wait a little over a week to get appointment with Southern Diesel because their consistently great service results in very high demand.
They drove my truck into service area within minutes of my arrival shortly after they opened. Plug was replaced in less than 2.0 hours while I waited. Service manager provided several good tips on what to watch out for to avoid expensive failures with my particular model of diesel, including giving me a free sample of fuel additive to extend life of fuel pump, which is a known issue on this model of Duramax.
Don't know how anyone could beat that kind of service!
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The service was exceptional per usual. Answered questions appropriately, didn’t try to upsell on anyt
hing I inquired about. I do take issue with the 3% credit card surcharge. It’s annoying. Raise the rates by 3%. These are not typically small charges that are encountered at convenience stores.Do away with this outdated excuse to pad the bottom line by 3%.. it’s embarrassing that you continue to add this charge
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I had a fantastic experience at Tacoma Jeep Service! I needed a quick oil change and they absolutely
delivered. From the moment I drove in, the staff was friendly, welcoming, and professional. They explained my options clearly without being pushy about upselling, and they had me in and out in record time. It’s rare to find a place that balances speed with such high-quality service. Highly recommend!
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Greg (Gator) Moore was very professional and served me well in my lates Jeep Gladiator Mojave purchas
e. I usually hate going through the car purchase process. Greg made it enjoyable. He is very honest. I have been lied to in the past and promises broken. I do not believe this will happen with this purchase at this dealership.
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Great service and Friendly staff!! Cant wait for my next vehicle purchase!
The best advice I can give anyone is to NOT listen to the bad reviews. My last 3 vehicle purchases ha
ve been excellent! I have owned them for a couple years now and my only issue is buying a new vehicle almost every year from them. The sales team knew what I was looking for and reached out to me with the perfect vehicle match! I was able to get my vehicle in when the PTU went out, although there was a wait for the part they were able to acquire it from another dealer to get me on the road faster. (NOTE: PARTS DELIVERY IS NOT UNDER THEIR CONTROL but big shout out to Tom and Maddy for being prompt) The sales team is super fun and friendly, they had me laughing the whole time and even broke down pricing so I knew exactly what I was buying, not like the other dealerships that rush you into something your not sure on... I was able to test drive a car 4 or 5 times before deciding which one I REALLY wanted! Take it from me, DONT LISTEN TO THE HORRIBLE REVIEWS- these people were already probably having a bad day and treated the employees horribly as a result. KINDNESS GOES A LONG WAY. My family will defiantly be going to McInerney CDJR for years to come! I want a sales team I can trust and they went above and beyond, I even got a free duck with my Jeep! SO CUTE!!!
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I get the best service at the parts department when, Ryan your long time worker is in the parts depa
rtment, this man is really always honest to all the customers from what I have heard & what a joy that is alone, Thank you Steven Creek Jeep for this youngman in the parts department, Please keep winning & God Bless all of you, Ryan can not be beat easily at all do good luck to all the other, Chrysler & Jeep parts departments
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