I've been going to McCollum for several years now for car/truck repair. I love my minivan and use it
to take my big, old dogs with me wherever I go. Needless to say we are a sad crowd when our van is in the shop having some new problem fixed and it always feels like it takes forever although I know they are getting it done as soon as they can. I feel confident they will get it fixed right and warranty their work. I love that Tasha is there in the office! She's very knowledgeable, great at keeping me informed, sympathizes when I whine, keeps it all organized and in general making it a much smoother process for me. Glad they found her
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Scheduled oil change ✅️ but something not right with driver's side door. They are attentive, resourc
eful, generous with their listening skills. A simple plan is always formulated for unusual situations. Amazingly, I've yet to be disappointed with their solutions and service. Year after year. Highly recommended!!
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My Jetta was first not charging well, then leaking. SI helped me fix both issues and only charged me
for one. They also cleared all my warning lights and washed my car!
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They're about 20 miles from where I live, but won't take my vehicles anywhere else.
I've been taking my vehicles there for 4 or 5 years now Dave and his team are honest, straight forw
ard, they do great work, and their customer service is awesome. They take the time to explain everything clearly, they keep me updated on the progress. When the problem is intermittent they keep digging until they find it, and they get it right. Customer service excellence is something they take very seriously. They're the best.
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My visit to have brakes installed on my car was one of the best repair visits I've had anywhere. Joe
really worked with me to get the most I could for my car within my limited budget. I will definitely be back for other service I know I need.
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Certainly not as expensive as dealership. So far all work has been good and lasted, no need to return
for extras. When they suggest other work you feel it is a suggestion and feel comfortable saying no. Appreciate that
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The staff is incredibly knowledgeable, the shop is clean & efficient, and Joseph is straight forward
& fair.
I brought a recently purchased 2015 BMW 535i in for a multi-point vehicle inspection. They got me in & out the same day and shared with me potential issues to keep an eye out for that they've observed with my N55 engine. A couple minor items on my inspection report - I was able to easily fix them myself - there was absolutely zero pressure to "get the work" out of me. Without a doubt I will be bringing my car back here for maintenance & service work beyond my capabilities and definitely for repair when the time comes that the big malfunctions happen.
On a side note, I discovered this shop from a story my father-in-law shared. He lives nearby, is on a fixed income, and before he was able to upgrade, he had an old unreliable car. Joseph basically told him "look, I'll keep this car running for you" - and that's exactly what he did, without trying to extract extras. For me, that's the type of moral character in a person that I prefer to associate and do businesses with in this world - whether it be professional or personal.
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