2nd time here with different vehicles and Super impressed with this Shop -My service was outstanding
. Allen is highly experienced (after 2 mechanics and continuous car issues , Allen diagnosed my vehicle and immediately got to work - He is friendly, honest and a super professional mechanic, who really cares about his customers satisfaction .
Thank you Allen for such a pleasant experience and for reigniting in us a lost trust in honest workmanship.
Maura
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All of the staff at Complete Care Care are excellent auto repair technicians. Frank always treats my
family kindly and does excellent work at a fair price.
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Great job on my troublesome Beemer!
However, I can’t help wondering if ‘maybe’ an oversight occurred
diagnosing the issue at the very beginning. After fixing an oil leak, 5 days after my car won’t start and had to be towed to Mike’s Beemer. I was told the Starter motor needed replacement. 3 days later, when picking up my car, after it was fixed, it didn’t start. Didn’t even live the shop yet. Then I was told it could be the Alternator, which was actually still under warranty from another shop. Had the car towed there; they claimed it was not the Alternator, but an electric issue and they didn’t have an electrician. Had the car towed back to Mike’s B. Felipe said could be the computer, which would be very costly, or the Alternator was a bad one. He suggested to start by replacing it. Very difficult decision for me, and costly. Finally decided to replace it. Turned out it was a bad Alternator; he was correct. car is working well, so far. But, still I can’t help wondering if instead of replacing the Starter motor, it was an Alternator’s issue from the beginning??♀️. Felipe said no. I have to move on and trust no mistake were made diagnosing the issues. Therefore, then, Mike’s Beemer did an excellent job.
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About 2 months ago I brought in my truck (2022 GMC Sierra Elevation 3.0 Duramax i6) for a complete AC
system replacement as my compressor had run its course. The entire AC system was replaced and everything was fine. Today, my AC began to blow warm air. My truck was basically an oven on wheels, and I was the bread. I called Hialeah Auto Care Center, I explained the situation to Christian and he gave me what I felt was an honest and genuine apology for the troubles and asked me to bring it in as soon as I could so they can take a look at it. I brought it in on the same day, and in about an hour Christian informed me what the issue was, that they had resolved it, and it was 100% covered under warranty. To have such a severe mechanical issue present itself that renders my truck borderline un-drivable, especially when I’m on the road all day long visiting customers, and have that issue resolved on the same day is almost unheard of. I would recommend anyone to Hialeah Auto Care Center. They’re an honest, professional business that treat their customers with respect.
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