As always, Darren and his employees do great work three Family vehicles have been down there and they
’ve all come back with every repair completed
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Exceptional service with a smile & honesty; a rare experience these days!
I drove in with a hole in my exhaust pipe (1999 Honda Accord) knowing this could cost me more than th
e value of the vehicle and also needing an oil change. Once my car was on the lift, I was invited to see where the hole in the exhaust system was. I also saw that there were a few leaky spots & asked about those. Frank noticed that I was running with 3 snow tires & so suggested that these be balanced & rotated, which makes sense. Of course, once the wheels were off, it became evident that I needed brakes, so my repair bill became ever larger....!!!! As a person on a fixed income Frank managed a welding fix on this old vehicle for the exhaust system which is such a blessing!! With new brakes on the front, which are never negotiable for safety's sake, an oil change as planned as well as the added intelligence of learning what fluids I must attend to when maintaining the vehicle and my tires rotated for better driving and longevity, I feel grateful to have Hondar House & Frank Augello maintaining my old car. He's the expert here; certainly not me!
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My car was due for an oil-change, and I asked if I also needed to do the + $800 recommended repairs a
dealership uncovered whilst doing airbag recall work the previous week. The car didn't, so I was saved a large expense.
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The BEST VW shop and most honest folks around, and now they've moved! PLEASE let your loyal customers
know where you've gone. Metric Systems is the kind of place that is a once in a lifetime gem!
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No matter what car we take you ALWAYS have it done in a speedy time and give the BEST prices My wife
and I are very happy with all of you and wouldn't go to anyone else.. We recommend all our friends to Brothers Keep up the great work
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When you walk into this shop you are entering a time warp into better times when decency, skill and e
xcellence were prized, and honest compensation was earned by the men and women who worked for it. I've been a technologist and a car guy for my whole life and I have done enough repair work myself to assess mechanics in both skill and integrity. In both dimensions there are none better in the entire western world. They are among the best, most honest and forthright individuals I have ever known.
They by far the sharpest diagnosticians in New England. Even with modern self diagnostics, funky things are bound to happen. Typical mechanics know little beyond what the computer says--at Good News its a whole different story. When things get funky--and they do--Craig and the team will always get to the bottom of the mystery and, importantly, if an attempted part replacement proves unnecessary they always return the part to the vendor--you won't never get charged for an part that turned out to be unnecessary. And unlike many other shops, they are committed to knowing selecting high quality parts for replacement. Many mechanics nowadays get ridiculously cheap parts and yet still charge top dollar. This practice is particularly prevalent at shops that were aggregated in a privately capitalized financial "roll-ups". Watch out for that..it's a scam. In addition to the danger to safety that cheap parts pose, often times the cheapened parts are so poor that they fail or underperform immediately. This will never happen to you at Good News. Don't go for the cheapest shop...go for the best!
And if something goes wrong and the job takes longer than expected? Believe me, there's a reason for it. So if it takes a little linger, or if it costs a little more than you expected...you will never have to question their skill or integrity. On time auto repair is one of the trickiest skills to master, and they are simply the best. I have a thirty five year old Honda that drives and runs like new, and does not burn a drop of oil. Thanks Good News Garage!!
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