Call, email, buy, lease, trade, whatever you’re in the market for, ASK FOR BRYAN in sales!!! These da
ys, no matter where you go, good customer service is hard to find. My family has purchased as well as brought our vehicles to Toyota HB for multiple years and I would say their sales and service has been decent at best. However, most recently Bryan was my contact when it came time to decide how to proceed with my Sequoia lease, and I have never received better customer service in my life. I had a complicated situation, and he jumped through hoops with me keeping in touch over a 6 week period to help me decide the best way to go about acquiring a new car, and what to do with “Big Brenda” before her lease was up. I never even met Bryan in person, never shook his hand, he never made even a dollar from our text/email interactions.
Best customer service ever!!
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I have taken it to Fletcher Jones MBZ and Foothill Ranch MBZ
for servicing and repairs and the experience was always frustrating, time consuming, and way too expensive. The vibe was always "they were doing me a favor" by agreeing to work on my 25 year old E 320. NOT THE CASE with Star Motor Werks!
Geoff and his staff also work as a "family" and treat my Benz with that kind of care and concern. Having owned four Mercedes since 1972, STAR MOTOR WERKS has provided me with the very best service ever! I cannot recommend these professionals enough. So, IF your Mercedes is part of your family, give it the same treatment you will get from Geoff and his crew.
Reached out via email with some questions about getting an APR cold air intake installed on my 2022 Q
3. Chris was responsive via email and accurate with pricing. Day of the install again Chris was pleasant to work with and explained the nuances of my particular install. Overall a great experience.
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Performance rotors and pads finally came in from ECS. AUs skilled mechanics did an excellent job with
the install and the car runs like a champ. Shout out to Nick, Raz, and the rest of the crew. Will keep coming back for the top notch service.
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Great customer service in every department. Pleasant check-in, thorough work-through on problems and
repairs, free loaner if necessary, terrific management team. Highly satisfied.
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I only trust Dr J with our cars. They are an honest, family run shop. They don't try and overcharge o
r force unnecessary service on you. They are also always honest and realistic about what your options are. Simply put, they are great people who do great work!
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Been going to Robert at AutoStrasse since I’ve had the car. They have done some miraculous things wh
en others couldn’t find the problem. (Coil issue)
On the water pump, they promised and delivered as promised on time and in good order.
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