Greg, Steven and the rest of the crew are the best: repairs are done right the first time, their advi
ce is helpful, and prices are fair. We've entrusted four vehicles' maintenance and repairs to them over the past 20 years and wouldn't consider going anywhere else.
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My recent experience with your service department, from beginning to end, would probably rate a 3. T
here was some poor communication on the front end and a gasket of some kind that was seated properly which left an oil stain in my driveway...which required a second trip to your shop. Mistakes get made, I get it.
The reason for the 5 star review was the outstanding work of your Service Manager, Rich Conley. I contacted him directly and he responded immediately, digging into what happened and provided a clear explanation. Throughout the process, he reiterated that he wanted to do the "right thing" and worked hard to come up with a resolution. We were able to work things out in a fair and equitable way. Rich took a customer that was ready to contact the BBB and because of his professionalism, brought that customer back into the Toyota family.
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Very impressed at how accurate the results turned out fixing my X5.
Luke’s communication is very go
od and explained exactly what needed to be done and why.
1st GEAR Auto Repair has an impressive turnaround time as well. Luke really takes care of his customers and gets the job done.
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Absolutely wonderful Auto Shop. The folks who work here from the front desk crews to the mechanics ar
e world class, friendly, professional, and warm. I bought tires here a while back and really liked the whole experience. I came back today for a full vehicle diagnostic for my van not because it had mechanical issues but I just wanted to give my van an equivalent of an annual physical checkup, with a slight concern for my brakes. The staff were very warm and welcoming, the mechanics did the diagnostic and recommended break change which I asked them to go ahead and change. I also got my tires rotated for free. I left a very happy customer. The waiting area is also very clean, comfortable, and there are foot massage machines you can enjoy. I'm definitely coming back to this shop for my vehicle needs in the future, and I recommend it to everyone.
12310 Meridian Avenue East Suite 2
Puyallup, WA 98373
4.8
(368 Reseñas)
RL
Excellent Mechanical Experience & Customer Service
Bailey's is second to none when you require automotive repair in the Puyallup area. I've been using t
hem for over 3 years. They've done radiator work, installed a new transmission as well as a new rear differential for me. They have fair pricing and wont try to sell you something you don't need (great diagnostic skills). Nate and his mechanics are as honest as the day is long.
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Clint is an awesome manager he goes the extra mile for his customers, super honest old school repair
shop . Peninsula propane will always recommend Clint and coppers
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