Brian in the service department was very friendly and willing to help. Brought my 2022 Santa Fe in f
or it’s first oil change. No complaints at all.
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1.When attempting to call the shop a majority of the calls went to voice mail. This is frustrating fo
r the customer, this may indicate that his concerns and time are less than important.
2. I received a diagnostic report of the car late in the workday, it indicated a battery would need to be replaced soon. If something needs to be addressed or replaced contact the owner sooner rather than later. The problem could be corrected while the car is in the shop and not require an unnecessary return
visit to address the concern.
3. There was dirt from the shop on the drivers side floor mat and drivers seat. I understand repairs shops generate dust and debris, but simply vacuum cleaning the shop dust would go a long way for free PR for the shop. It demonstrates concern for return cleanliness of the vehicle and comfort for the driver.
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I found the staff to be very professional very efficient especially Noah, I have had my car serviced
in a couple of different Mercedes shops. By far this has been the best. I will definitely be back.
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In two separate and recent visits, I have found the team at Auto Empire to be one of the best in the
business of auto mechanics and body shops in our region. Led by owner (and fellow Toyota Tundra driver) David Christina, I was completely confident and comfortable with entrusting Auto Empire to service my 2019 Toyota Tundra with 102,000+ miles on it this past Monday. With a pretty lengthy list of service and maintenance activities, I assumed they would have my truck all-day or a day and a half. 5 hours after drop-off, I was called to be informed that the truck was ready, and the price was less than a local dealership quoted! When I arrived and asked how they were able to handle the job in such a short amount of time, Mr. David told me that he put four of his mechanics on it to ensure they got it back to me. Now, THAT is extremely rare and appreciated in this industry, and the truck is running so smoothly now. I will definitely return to Auto Empire in Metairie for future service and maintenance needs.
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