This dealership does not honor the 100/10 year warranty. Most unscrupulous place I have ever dealt wi
th. I cannot leave my name as the are retaliatory. Buyer beware.
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I had the best service with mrs mary in the service department
I recently had to have some work done on my vehicle and i was treated with the upmost outstanding ser
vice.. Looking into everything my car needed and warranties that were covered.. I will definitely be back to this location as i just moved here .. Cant speak any higher for Mrs Mary and her team...
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7661 Rendon Bloodworth Road Suite 500
Mansfield, TX 76063
4.8
(113 Reseñas)
RL
Pre-Purchase Inspection
I recently used Jeremi’s Auto Repair for a Level 2 Pre-Purchase Inspection on a 2008 Lexus LS460, and
while there were a few bumps in the process, their customer service ultimately saved me from making a very expensive mistake.
The Good & Customer Service
-Incredibly Accommodating: I was running late getting the car from the dealership to the shop, and the team was fantastic about accommodating my schedule.
-Quick Pivot on a Miscommunication: There was a slight mix-up initially—they thought I was only in for a basic state inspection rather than the much more involved Level 2 PPI. Once clarified, they immediately made it right. Because I was driving a long distance and waiting at the shop, they put two technicians on the car simultaneously to ensure the job was finished before closing time.
-Honest Tech Feedback: The inspection revealed critical issues I never could have seen without getting the car up on a lift, including a list of trouble codes and a repair estimate. While the front desk person looked at the report and casually suggested the car was still a good buy due to its low mileage, the technician gave me the real, technical breakdown. He was highly concerned about significant oil leakage that absolutely should not be present on a low-mileage Lexus. I trusted the tech's assessment and confidently walked away from the vehicle.
Areas for Awareness / Improvement
If you book this service, just keep a few logistical things in mind:
-Time Expectations: They actually bill for fewer hours than the inspection realistically takes. Since I planned to wait there, I wish I had been more aware of the actual time required beforehand however its a great value!
-Photos & Reports: The final report with photos was fairly good, but because you don't see it until the very end, some of the images weren't clear enough. I wish I’d had the opportunity to ask for better photos or look at the undercarriage in person while it was on the lift. I understand if its a safety concern to do so still I would have liked an opportunity before they completely finished to ask questions.
-A/C inspection is Extra: On the drive over, I noticed the A/C took 20 minutes to start cooling. I asked them to check it, but learned that an A/C inspection isn't included in the PPI and requires a separate diagnostic fee. Which is fair as it would require additional time.
-Suggested Checklist Items: They didn't check the date codes on the tires. The car had been sitting, and while the tread looked fine, the tires were actually over 10 years old something I think is important if people aren't familiar with vehicles to note. Furthermore, a test drive is not included in the inspection. Personally, for a premium inspection, I think a test drive is essential. This car had significantly more vibration and noise than the older, higher-mileage vehicles I’ve owned, which is a major red flag for an LS460 that a quick drive would have flagged.
Final Verdict
Despite a few limitations in the inspection scope and a minor front-desk miscommunication, Jeremi and his staff provided great customer service. Paying for the inspection was worth every penny to avoid buying a money pit. I would absolutely use them again, but I’d be sure to ask for the technician's direct input and clarify the exact checklist upfront.
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Drove from Denver with a rattle and vibration coming from under the car. These guys took a look and
fixed me up quick. The drive back will be 100% better. I'd recommend Lonestar Elite Auto all day.
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So glad I found this shop. The transmission went out on my 08 Yukon. Dropped my Yukon off on the week
of thanksgiving to have the trans rebuilt and also have the problematic leaky GM rear seal replaced. Got my truck back the following week and I swear it drives better than it ever has and no more oil stains from the leaking rear seal. They even power washed all the oil underneath from the leaking seal. Daniel is amazing, very knowledgeable and honest. This is a family run business that really values their customer's and stands behind their work with a warranty. I will not hesitate to bring my other vehicles here and I highly recommend them to anyone look for a honest reasonable mechanic.
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