I thought I had a problem with a windshield wiper so I went to Ellis and they looked at problem and s
tated the issue, they replaced the wiper and off you go.
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Holiday is always willing to squeeze me in quickly and the work is done in a very reasonable amount o
f time. They always provide an estimate and Jereme has always explained exactly what the problems are and what the options might be. I've had a few things done there and I never feel nickel and dimed or played.
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There are 3 authorIzed Bimmer Tech installers in Colorado. I contacted all three and was the most imp
ressed with Billy’s responsiveness and honestly. He researched with Bimmer Tech the “how to” of my install and called me back with what they said and how much it would cost. Throughout the entire process- from initial contact to picking up the car, he was very communicative and responsive. So much so that it was hard to believe I was dealing with an automobile service shop. Additionally the entire interaction with Monument was all done virtually.
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Alyssa is amazing who works at the front desk! She is super knowledgeable including every one of thei
r staff members. I trust that they will give honest feedback and I love how they code urgent items versus others that can wait.
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Overall experience with the Service Department has greatly improved.
Was able to get my vehicle in for an oil change quickly. In the past, it was taking upwards of a mon
th to get an appointment. We were not going to be able to pick the vehicle up till the next day and they sent a lyft for my husband. They went above and beyond. Definitely, the level of service has greatly improved. Keep up the great work.
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REV AUTO was super helpful in diagnosing the problem with my truck and laying out my options on repai
ring it. I decided that it wasn't worth repairing but the customer service was top notch and if i ever need any engine work on my other vehicles they will be my first call. Thankyou!
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