Found a vehicle online at Hiley Hyundai Burleson. Went in person to test drive it. I was very happy w
ith the comfort of the ride. Robbie in sales was great and answered all my questions. Paul made the finance process easy & efficient! Everyone there was friendly!
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Appreciated Roy and his team for repair of my Pontiac Sunfire. Roy was very informative on what was g
oing on with my vehicle and is just a generally nice person to talk too. I feel his pricing is more then fair. Wish there were more automive shops like his. Thanks again.
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7661 Rendon Bloodworth Road Suite 500
Mansfield, TX 76063
4.8
(113 Reseñas)
RL
Pre-Purchase Inspection
I recently used Jeremi’s Auto Repair for a Level 2 Pre-Purchase Inspection on a 2008 Lexus LS460, and
while there were a few bumps in the process, their customer service ultimately saved me from making a very expensive mistake.
The Good & Customer Service
-Incredibly Accommodating: I was running late getting the car from the dealership to the shop, and the team was fantastic about accommodating my schedule.
-Quick Pivot on a Miscommunication: There was a slight mix-up initially—they thought I was only in for a basic state inspection rather than the much more involved Level 2 PPI. Once clarified, they immediately made it right. Because I was driving a long distance and waiting at the shop, they put two technicians on the car simultaneously to ensure the job was finished before closing time.
-Honest Tech Feedback: The inspection revealed critical issues I never could have seen without getting the car up on a lift, including a list of trouble codes and a repair estimate. While the front desk person looked at the report and casually suggested the car was still a good buy due to its low mileage, the technician gave me the real, technical breakdown. He was highly concerned about significant oil leakage that absolutely should not be present on a low-mileage Lexus. I trusted the tech's assessment and confidently walked away from the vehicle.
Areas for Awareness / Improvement
If you book this service, just keep a few logistical things in mind:
-Time Expectations: They actually bill for fewer hours than the inspection realistically takes. Since I planned to wait there, I wish I had been more aware of the actual time required beforehand however its a great value!
-Photos & Reports: The final report with photos was fairly good, but because you don't see it until the very end, some of the images weren't clear enough. I wish I’d had the opportunity to ask for better photos or look at the undercarriage in person while it was on the lift. I understand if its a safety concern to do so still I would have liked an opportunity before they completely finished to ask questions.
-A/C inspection is Extra: On the drive over, I noticed the A/C took 20 minutes to start cooling. I asked them to check it, but learned that an A/C inspection isn't included in the PPI and requires a separate diagnostic fee. Which is fair as it would require additional time.
-Suggested Checklist Items: They didn't check the date codes on the tires. The car had been sitting, and while the tread looked fine, the tires were actually over 10 years old something I think is important if people aren't familiar with vehicles to note. Furthermore, a test drive is not included in the inspection. Personally, for a premium inspection, I think a test drive is essential. This car had significantly more vibration and noise than the older, higher-mileage vehicles I’ve owned, which is a major red flag for an LS460 that a quick drive would have flagged.
Final Verdict
Despite a few limitations in the inspection scope and a minor front-desk miscommunication, Jeremi and his staff provided great customer service. Paying for the inspection was worth every penny to avoid buying a money pit. I would absolutely use them again, but I’d be sure to ask for the technician's direct input and clarify the exact checklist upfront.
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So glad I found this shop. The transmission went out on my 08 Yukon. Dropped my Yukon off on the week
of thanksgiving to have the trans rebuilt and also have the problematic leaky GM rear seal replaced. Got my truck back the following week and I swear it drives better than it ever has and no more oil stains from the leaking rear seal. They even power washed all the oil underneath from the leaking seal. Daniel is amazing, very knowledgeable and honest. This is a family run business that really values their customer's and stands behind their work with a warranty. I will not hesitate to bring my other vehicles here and I highly recommend them to anyone look for a honest reasonable mechanic.
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C& D Auto continues to win my vote for Best in Texas. Best service, best integrity, best pricing. Exc
ellent mechanics. I have saved tens of thousands of dollars by trusting James and Jimmy. I give my absolute highest recommendation. From where I live, it's the better part of a half hour drive and it is worth every single second. They have serviced all of our vehicles, and we couldn't be more pleased.
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my wrangler tj a/c was not working, hot air was blowing from the defroster and heater instead of the
a/c outlets. kenny added refrigerant and fixed a vacuum leak that was preventing the outlet controls from working. i dropped it off in the morning and it was ready by lunch. best result i could have hoped for, priced very fairly. not my first experience with neubauers and i have always been extremely satisfied with their work.
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Southwest is an excellent garage. Honest, affordable, timely. I wish I had known about Mike and this
garage years ago. Love this place. I give em 500 stars.
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