I have been going to Premier Imports for years. There never has not been a time where my service wasn
't Exceptional, they always try to get the job done correct the 1st time and if not, they make it better the next time.
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I have been dealing with Baileys for a few years now the first place I took my car after dealing with
the dealer and the dealer let me down I was very pleased with their service and professional attitude
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My car broke down on Tryon Street and Arandas happened to be one of the closest mechanics. Boy was I
lucky. They went ABOVE AND BEYOND. They recommended a tower who was efficient and kind, and when the vehicle arrived they were able to give me a diagnostic by that afternoon, which I didn't expect as they were very busy.
They were very honest about what was wrong/ possible future problems after fixing it and gave me a full view of my options. I ended up deciding that it needed to be junked (possible head gasket on $1600 car). They were kind enough to wave the diagnostic, because of the situation. I was blown away. I never expected such a kindness. They were always a step ahead and communicated every step of the way.
I can't rave enough. I WILL NEVER GO ANYWHERE ELSE. If you need ANYTHING give them a chance. They are an honorable company.
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These guys are fantastic. I am in the process of selling my truck and was made aware of CARFAX issue
over a simple data entry error concerning the odometer that had been done back in late 2023. I stopped in on (8/8/25) to discuss the matter with Max and Adrian. Immediately they sprung into action and were eager to resolve the issue for me. The communication was over the top and resolved that same day. I received an email from Adrian on (8/9/25) detailing the how, when and why he also attached service invoices for my records. This is a level of service far and above what I was expecting. I am extremely grateful for their quick action and resolve.
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I took my wife's car in for a tire repair. Michael, the technician, went into the parking lot to gra
b the car. He immediately noticed a concern with the battery. He checked it out and advised that it was time to replace it. Did I mention that this was my wife's car! Just think of the issue we would have had if that bad battery had gone undetected and ended up failing on my wife. Not a good look! Thank you Michael and Hi-Tech for always looking out for me.
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