I've now had Shadow Lake Collision work on my vehicle twice (first time was hail damage and second ti
me was replacement of some body panels and components). Both experiences were incredibly smooth and painless for me. From the initial estimate of work, through the insurance claim process, up to the day I picked it up, they handled everything professionally. I received periodic e-mail notifications and phone calls to keep me current on the progress, and they handed the keys back to me with my vehicle looking as good as it did the day I bought it. I can't say enough great things about this company or the people who work there. Extremely friendly and courteous staff of folks who are really great at their respective roles. Thank you!
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I saved $800 because the mechanic said it didn’t need repairing. 99% of mechanics would have charged
me even though it wasn’t broken. Thanks for your honesty .
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I was thankful my car damage was covered by my company’s insurance after a tree limb fell on my car w
hile parked. It was a long process to get an appt and much longer than expected to get insurance and parts worked out. The work on the car is excellent, but likely too expensive if we would have had to pay ourselves.
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My Mini was totally dead on Sunday afternoon - even the remote. AAA said it couldn’t be charged and t
ransported it to BMB where I left an explanation. At 9 am Minh called to say a new battery and tube up and a fixed remote entry would be ready at noon!!! Wonderful guys keeping my 2014 going along!
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Very nice, helpful, and professional. While they could not resolve the issues with my car I will stil
l return to them for other minor issues that I may have with my car.
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