A bad ring on an oil filter was installed. The way I found out is seeing a 5 x5 oil spill covering my
garage floor! Went back the smug guy at the counter, no eye contact handed me a less than half bottle of cleaner and continued on his computer. They installed a new filter and he said, there is no charge. Did I ask? -No. So at the bottom of he receipt is the customer satisfaction that says they want to “ keep” their 5 star rating. I called on a Friday and the gal said maybe by Monday I would get a call back. In 10 min the DM called me back and was apologetic after I related my tale of woe. He sent a super nice kid over to spread kitty litter through the entire mess. Two days later he was back and swept it up and applied more cleaner and washed it all down with a circular machine. It looks fine. He worked on my garage floor at least 2 hours til I was satisfied. The other reviews on this page are not very encouraging but everyone deserves a 2nd chance…?
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I have been to car repair co.many times over the years and have been mostly satisfied.Jim,the owner,h
as helped me out personally a few times when I dropped in without an appointment or when my vehicle failed inspection,or something.Definitely appreciate that.I also like Brian at the front desk.He is always pleasant,explains clearly,and is always willing to share his point of view on car issues or products to help customers make decisions on their car service.These guys have even communicated with me over the phone or by text with photos of work in progress.Can’t beat that kind of service.And tech Shane is good at repairing things even when parts are unavailable,very useful if you are trying to keep an old vehicle on the road.
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This is the best mechanic shop in the valley. Honest and will get your vehicle ready as fast as possi
ble. Bill is a great guy and you can cou t on him being honest and doing the right thing. Won't take my vehicles anywhere else.
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This company is the most awesome honest auto repair company I have had the pleasure of working with.
The service people are so friendly and treat like family.
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As always Randy was very professional , informative and helpful getting my truck serviced . Althoug
h it was just an oil change , tire rotation and air filter , service is always good.
Thank you
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Awesome service. We highly recommend this auto shop
We had excellent attentive service. We have been telling all of our friends about this place and the
people who run it. We will be bringing our vehicles here from now on. Keep up the great work!
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